1. Looking for an experienced operational leader.
2. Great career progression and earning potential.
About Our Client
Our client is a well-established and rapidly growing housing refurbishment contractor specialising in planned maintenance, retrofit, decarbonisation, and regeneration works within the social housing sector. Partnering primarily with housing associations and local authorities, they deliver high-quality, resident-focused refurbishment programmes across occupied properties.
Job Description
As Head of Operations, you will take full responsibility for the successful delivery of multiple housing refurbishment contracts. Reporting directly to the Managing Director, you will lead operational teams to ensure projects are delivered safely, on time, within budget, and to the highest standards of quality and customer satisfaction.You will oversee site teams, commercial performance, client relationships, compliance, and continuous improvement initiatives across all live contracts.Key responsibilities:
3. Lead and inspire Contracts Managers, Site Managers, and operational support teams
4. Drive operational performance across planned maintenance, retrofit, and regeneration projects
5. Ensure full compliance with H&S, regulatory, and contractual obligations
6. Manage P&L performance and deliver targeted margin improvements
7. Build and maintain strong client relationships with housing associations and local authorities
8. Develop and implement operational strategy aligned with company growth plans
9. Champion quality, resident engagement, and customer satisfaction
The Successful Applicant
A successful Head of Operations should have:
10. Proven experience in a senior operational role within housing refurbishment or social housing
11. Strong commercial acumen with demonstrable P&L responsibility
12. Track record of delivering multi-million-pound planned works contracts
13. Excellent leadership, stakeholder management, and communication skills
14. Strong knowledge of health & safety, compliance, and regulatory frameworks
15. Strategic mindset with hands-on delivery capability
What's on Offer
Competitive salary + performance bonusCar allowance / company vehiclePension and benefits packageOpportunity to shape operational strategy in a growing businessSupportive leadership team and clear progression pathway