Role Responsibility
1. The Guest Service Supervisor is primarily responsible for leading and managing the Guest Service Team in accordance with and to the standards required by Rapport, the client, and all other contractors.
2. To be responsible for the overall efficient and effective management of the building to provide great quality of service. Responsible for the guest service journey, team engagement and escalation of all complaints.
3. Maintain a strong awareness of business activity and communicate all updates to your team members
4. Suggest improvements/ innovations to enhance the guest/client experience
5. Always seek to find inspiration in your role and deliver a brilliant guest experience
6. Ensure awareness of business activity
7. To have (once trained) a full understanding of the relevant booking systems and technology used on site to support with the guest journey
8. Take ownership of any issues and follow them to completion
The Ideal Candidate
The Ideal Candidate
9. I am an up-beat individual with integrity and a can-do attitude.
10. I am passionate about delivering great service and take responsibility for my contribution to the team.
11. I like to think ‘outside of the box’ and always look for innovative ways to improve efficiencies within an office environment and enhance customer service, whilst showing that I am flexible and adaptable in my approach to everything that I do.
12. I enjoy managing my own tasks and responsibilities and working to deadlines to deliver for the people around me.
13. I have proven people management skills, relevant experience of customer and client services delivery, results oriented, and proven experience in managing successful teams.