Samsung AI Cambridge is a newly-established, ambitious independent research centre targeting "Human-Centric AI" to enrich peoples’ lives using AI technologies.
To help power Samsung Corporate programmes in AI, AIC in Cambridge is building teams with diverse skills in research, engineering and design. It collaborates closely with universities to meet the research ambitions of both the universities and of Samsung.
Human & Machine can collaboratively create solutions to better our world so if you share the same vision and want to be a part of a special movement please read on-
Purpose of the IT Support Analyst
AIC urgently requires a 1st level IT Support Analyst to offer (front line) technical support to a growing AI research lab.
Key responsibilities for IT Support Analyst
* Setup and configure Windows laptops
* Proxy troubleshooting and rule management (GUI)
* Induction sessions for new starters
* Asset management (Service Desk Portal)
* Use of IT Helpdesk platform to log or respond to incidents/requests
* Account creation and management
* Write How-To articles for people FAQs on confluence
* Provide one-to-one assistance where required
* Proactive Incident investigation on affected systems
* Direct investigation of incident root cause and provide users with updates
* Coordinate with the Centre’s IT Engineer for testing changes on systems
* Ensure availability of IT stock to support the requirements of the Centre
Skills and experience required for the role
* PC Installation and Setup
* PC troubleshooting, Windows and Linux in corporate environment
* AD (Basic)
* TCP/IP, DHCP, DNS
* Bash scripting
* Computer Science background
* Experience/Interest in Machine Learning environment
Contract Type: 6 month contract via agency (inside IR35)
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