Established in 1994, OCU Group is one of the fastest-growing utility engineering contractors in the UK, with a long successful track record in delivering customer-focused civil engineering solutions.
Working directly with many of the country’s leading blue-chip power, water, telecoms, and rail clients, we are looking for the very best talent to join our growing team.
We pride ourselves on empowering our employees and offering opportunities for personal development and career progression in a supportive environment.
We believe that success is a choice. We choose to be successful. We are OCU, ‘One Company United’.
An exciting opportunity has been created at OCU for an experienced Platform Support Manager based in Stockport or Preston.
The Platform Support Manager is a key role focused on stability, scalability, and service excellence, supporting the company's growth. This role ensures incident resolution, platform resilience, and operational efficiency, reducing downtime and improving user experience.
Duties and Responsibilities
Managing a small team, you will drive continuous improvement, compliance, and collaboration with technology partners, minimizing reliance on external support. This role supports business continuity, client satisfaction, and scalable IT operations within a £1bn+ enterprise.
* Ensures platform stability and scalability, safeguarding performance and minimizing downtime.
* Enhances service quality and client satisfaction through effective support team leadership.
* Supports strategic growth by managing vendor relationships and optimizing IT operations for business expansion.
Skills and Experience
* 5+ years of line management and leadership in enterprise-scale IT or platform support.
* Proven expertise in IT service management, incident response, and problem management in large-scale (£1bn+ revenue) businesses.
* Experience managing both bespoke in-house platforms and enterprise applications like D365.
* Strong knowledge of ITSM tools (e.g., ServiceNow, Jira, Fresh Service) and best practices.
* Hands-on experience with Azure DevOps or similar tools for issue tracking and CI/CD pipelines.
* Experience managing escalations, vendor relationships, and third-party support.
What We Value
We value safety, integrity, continuous improvement, positive impact, and growth. We are one company united.
Our Aim & Vision
To be the UK's leading energy transition and utilities contractor, committed to innovation and sustainability.
Company Information
OCU leads in infrastructure engineering in utilities, digital, and energy markets, delivering complex client requirements safely and efficiently with cutting-edge technology.
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