About the team you will be joining
IT Customer Services respond to calls and requests for help with IT. We are the first place our colleagues reach out to. This can be about something not working, or needing something, like a laptop or a piece of software. It includes our Service desk (who work shifts taking calls), our second line team and our IT Asset Management team.
When do I need to be available?
Tuesday, Wednesday or Thursdays around 4 hours commitment a week however there is a possibility to do 2 days if we need extra processes done.
This role is Office/Home based in Peterborough
This role is Office/Home based in Peterborough and flexible based on your availability around the days we need, If you have your own computer there is an opportunity to do some of the process at home but some information gathering information may need to be done in person.
Activities you could get up to whilst volunteering could include:
* Strong observational skills to identify and document workflows
* Excellent attention to detail and accuracy
* Ability to follow clear instructions and work collaboratively
* Confident in learning and adapting to new systems
* Skilled in producing user-friendly guides for cross-team use
You’ll play a key role in improving how we work by helping us capture and share best practices across teams.
About Mencap
Mencap is the leading learning disability charity in England, Wales and Northern Ireland. We work with people with a learning disability and their families to challenge prejudice and change laws, and we directly support thousands of people to live their lives as they choose.
We have an ambitious vision for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives.
Volunteering with us is YOUR opportunity to help us achieve this, whilst having the chance to develop your skills, meet new people and join a passionate and dedicated team.
If you have questions about volunteering with Mencap, please don’t hesitate to get in touch with us: volunteering@mencap.org.uk
£24,195 per annum, pro-rata + excellent benefits
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