Assistant Shop Manager
Sue Ryder Charity shop, Alston Retail Park, Keighley BD21 4AG. 30 hours per week over 7 days. £12.94 per hour + rewards & benefits.
As an assistant shop manager at a leading charity retailer, you will help drive sales, manage a volunteer team, and support our mission to provide care and support to those facing end‑of‑life or grief.
About you
Are you a proactive Assistant Shop Manager? Do you thrive in a fast‑paced environment? If so, come and be part of the team at our Keighley shop and contribute to the work we do across Sue Ryder!
The key responsibilities include:
* Use your retail experience to drive business, push sales and achieve targets.
* Help to lead a team to deliver great customer service to donors and customers.
* Work with the local community to generate sufficient donated stock to drive sales.
* Recruit, train and retain a volunteer team, providing leadership and guidance.
* Set high standards of merchandising and housekeeping, ensuring health and safety is a priority.
* Manage effective stock processes to keep the shop well merchandised with fresh, seasonal stock.
* Act as a brand ambassador for Sue Ryder, supporting in‑store campaigns and national fundraising initiatives.
* Support an effective stock process through the Epos operation.
Minimum Essential Criteria
* Customer service experience
* Previous supervisory experience
* Experience with KPIs and target setting
* Cash handling/till work
* Basic IT skills (emails, instant messaging, video calls)
* Organisational skills
* Lone working experience
Desirable Criteria
* High street retail, leisure or hospitality background
* Charity retail experience
* Health & safety knowledge
* Team player
* Key holder / opening / closing experience
* Merchandising / stock rotation experience
Competitive Benefits Package
* 27 days holiday rising to 33 with length of service plus bank holidays (pro‑rata if part‑time)
* Company pension scheme
* Staff discount with thousands of retailers
* And lots more
Closing date: 23rd April. Interview date: 30th April.
Our commitment to equity, diversity and inclusion
At Sue Ryder, we recognise that a diverse workforce allows us to provide the best care and support. We are committed to encouraging equity, diversity and inclusion among our workforce, and eliminating unlawful discrimination.
As a Disability Confident Committed employer, we’re proud to support the ‘Offer an Interview’ scheme. This means we will offer an interview to all disabled applicants who best meet the minimum essential criteria for the role.
We use inclusive recruitment practices including sharing interview themes or questions in advance, offering remote interviews where needed, and other accessibility support.
If you require support to compete an application or participate fully in the interview process, please email recruitment@sueryder.org.
For more information on our Equity, Diversity and Inclusion work, please visit: www.sueryder.org/jobs/equity-diversity-inclusion
Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need.
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