Operations Capability Manager
Location: Barnstaple
Type: Full-time, Permanent
Salary: up to £60,000
The Company
Our client delivers high-quality services while maintaining a strong, supportive team culture.
We are now looking for a hands-on Operations Capability Manager to lead from the front, drive performance, and develop their people.
The role of Operations Capability Manager
This is a mid -senior, high-impact position requiring a confident decision-maker who thrives under pressure and leads by example. You will take ownership of operational delivery while building capability across the team.
You will directly manage a small team, including Team Leaders, ensuring performance, engagement, and continuous development.
Key Responsibilities of the Operations Capability Manager
Lead day-to-day operations, ensuring efficient and effective service delivery to customers and internal stake holders
Make timely, well-informed decisions in a fast-moving environment
Act as a hands-on leader—stepping in where needed to get the job done
Coach, mentor, and develop a team of service operators, fostering a high-performance culture
Support and develop Team Leaders to strengthen leadership capability
Drive accountability, ownership, and continuous improvement across the team
Identify operational challenges and implement practical, scalable solutions
Monitor performance metrics and take proactive action to improve outcomes
Build strong relationships internally and externally to contribute to a positive team environment and customer satisfaction What We're Looking for in the role of Operations Capability Manager
Proven experience in a Mid to Senior operational role within a fast-paced environment (For example, Customer Service, Manufacturing, Retail, Hospitality or start ups)
A decisive, action-oriented leader who can think on their feet
Strong people management skills with a genuine passion for developing others
Hands-on approach with a willingness to roll up your sleeves
Experience managing team leaders or supervisors
Excellent problem-solving and organisational skills
Resilient, adaptable, and comfortable managing competing priorities
Strong communication skills with the ability to influence and engage What's on offer for the Operations Capability Manager
The opportunity to shape and influence operations in a growing, independent business
A collaborative, people-first culture
Autonomy to make decisions and drive change
Ongoing development and career progression opportunities Cooper Golding is acting as an Employment agency for the purposes of this role