Job Title: Justice Key Worker
Salary: Up to £28,000 DOE
Location: HMP Norwich (With travel in Norwich Community)
Job Purpose
The Justice Key Worker will manage a caseload of participants in custody and the community, providing tailored support to help them overcome barriers, develop skills, and achieve sustainable employment. This role involves delivering high-quality guidance, coordinating pre-release and post-release support, and working collaboratively with key stakeholders to ensure successful resettlement.
Key Responsibilities
Participant Support & Case Management
* Manage a caseload of participants with complex needs, delivering support, training, and employment guidance.
* Conduct assessments and create tailored action plans to address individual barriers.
* Provide 'through the gate' support, ensuring continuity of care from custody to community.
* Maintain accurate records on case management systems (CATS+, P-Nomis).
Stakeholder Engagement & Coordination
* Build and maintain relationships with prisons, community partners, and referral agencies.
* Work with CFO Evolution staff to ensure smooth transition and support for participants.
* Arrange pre-release meetings and facilitate support through Release on Temporary Licence (RoTL).
* Assist in coordinating partner-led interventions and community support hubs.
Compliance & Administration
* Ensure timely and accurate data entry to meet contract and compliance requirements.
* Report participant progress, achievements, and risks to key stakeholders.
* Adhere to safeguarding policies and maintain confidentiality.
* Promote equal opportunities and inclusion in all aspects of work.
Person Specification
Essential
* Experience supporting individuals with complex needs, ideally within the criminal justice system.
* Strong interpersonal and motivational skills to engage and support participants.
* Ability to work independently and manage a caseload effectively.
* IT proficiency (Microsoft Office, databases, case management systems).
* Level 2 English & Maths (or equivalent).
* Commitment to safeguarding, equality, and diversity.
* Access to own transport and willingness to travel between locations.
Desirable
* IAG Level 3 or equivalent qualification.
* Experience in education, training, or employment support.
Other Requirements
* Enhanced DBS check and successful prison vetting required.
This role is ideal for someone passionate about rehabilitation and making a real impact in people's lives. If you are proactive, adaptable, and dedicated to supporting positive change, we encourage you to apply.
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