Job Title
Client Director
Reporting To
Head of Client Services
Contract Type
Permanent
Country
United Kingdom
Location Details
Hybrid (2 days per week in Exeter, Devon)
As a Client Director at Organic, you will be responsible for leading our largest, most high-profile client relationship, while also supporting a portfolio of smaller accounts. This role is central to fostering deep, strategic relationships and identifying long-term opportunities that drive client growth and agency value. You will be a trusted advisor, a voice of confidence, and a champion of innovation. Working closely with senior client stakeholders and internal teams to ensure we’re always delivering impactful work that moves the needle.
What you’ll be doing
* Own and lead the strategic direction of our largest client account, acting as their key point of contact and trusted partner.
* Support a small portfolio of additional accounts, ensuring each has a clear growth roadmap and strategic oversight.
* Respond to client briefs with clarity, helping to shape complex challenges into compelling digital solutions.
* Build enduring, senior-level relationships within the clients organisation..
* Create strategic account plans and roadmaps that align with client business goals and demonstrate the value of our partnership.
* Proactively identify and act on opportunities for account growth and innovation - working alongside Organic’s brilliant experts and the tools & tech team.
* Represent the client’s voice internally while ensuring commercial and delivery are also protected.
* Lead senior client meetings, presentations, and workshops.
* Ensure effective budget oversight and commercial control.
* Mentor and support the wider Client Services team, including Account Managers, with strategic guidance and best practice.
What skills you’ll need
* 6+ years of experience in client services, including experience managing large digital or marketing accounts.
* Strategic thinker with a track record of delivering value through insight-led, tech-first solutions.
* Commercially astute with excellent communication and relationship building skills.
* Confident navigating complex stakeholder environments.
* Able to thrive in a hybrid, fast-paced agency setting.
* Proactive, energetic, and a collaborative team player.
You’ll be coming into a well-run, established but independent agency. We do great work for our clients. We believe in Digital For Good, we are a B Corp and we’re keen to make this a great place for our people to develop and grow their careers.
We work with a mix of clients, with large blue chip national and international clients being a core of the work we do. This demands high standards but also allows our people to work with the best talent in the industry.
You’ll have a chance to make a real impact on the business from day one. While we provide support from a senior team of managers, we also encourage individuals to take the lead, to show initiative and to find better ways to get stuff done. It’s very much a meritocracy.
Why You'll Love Working With Us
* Monthly Wellbeing Allowance – A dedicated monthly budget to support your mental, physical, or emotional wellness—whether it’s fitness, mindfulness apps, healthy snacks, or something just for you.
* Birthday Day Off & Year-End Break – Celebrate your special day with a paid day off just for you, plus enjoy a full agency shutdown between Christmas and New Year—no emails, no meetings, just rest.
* Holiday That Grows With You – Start with a generous holiday allowance, with additional days awarded based on your length of service.
* Career Mapping & Development – A personalised career development plan with regular check-ins, training opportunities to help you reach your professional goals
* Enhanced Parental Leave Packages – Inclusive and supportive policies for all parents, offering additional time and flexibility when you need it most.
* Mental & Physical Wellbeing Support – Access resources, workshops, and guidance to keep you healthy, happy, and supported at work and beyond.
* ‘Above & Beyond’ Performance Awards – We love to celebrate great work. Recognise and be recognised with regular performance-based awards and shout-outs.
* Truly Flexible Working – Shape your work hours and environment to fit your life. We trust you to deliver—whether that’s remotely, in the office, or somewhere in between. (We’re flexible, but we’re a team too—so sometimes flexibility flows both ways.)
* Regular Team Socials – From casual after-work drinks to creative off-sites and seasonal parties—we make time to connect and have fun.
* And That’s Just the Start – We’re always evolving our benefits and culture based on what matters most to our team.
To apply for the role of Client Director, please send your CV to Natalie at natalie@theorganicagency.com