Overview
The role provides administrative and file management support across the Healthcare team. Work will come either directly from the fee earner or through the work allocated by the Practice Assistants. The role is accountable for establishing and maintaining an ongoing service-based relationship with the team they support, recognising and translating the needs and expectations into a responsive service.
Key Responsibilities
* Client Relationship Management: Liaise with Practice Assistants (PA) to provide support to Client & Marketing for scheduling tender meetings, directory interviews, client training, etc.; liaise with Practice Assistants to enter, maintain and update Interaction – adding new prospects, clients and contacts, activities and business development information; ensure current knowledge of client-specific protocols and processes and build these into current practices.
* Administrative: File management – updating and maintaining all files, ensuring documents are filed correctly and named in line with the business-wide naming convention and correct folder structures (both electronic and paper). File opening and closing – matters are set up on the relevant document/case management system; undertake all file closing/archiving procedures ensuring compliance at all times. Assist Practice Assistants in the organisation of internal and external events, seminars and conferences; arrange registers, delegates, travel, printing/sending materials, and promotional items.
* Communication: Liaise with fellow team members on workload and deadlines; answer internal calls for other team members; liaise with Hub Leader, Practice Assistants and Legal Support Assistants to take direction and manage work requirements.
* Financial: Assist with billing and expenses as required.
* Processing: Manage priorities and workload to meet deadlines; create and upload information to client data rooms; produce court bundles (paper and electronic) as instructed; check client and internal data for accuracy; ensure compliance with firm-wide/department policies; check post and/or emails and file client-related correspondence accordingly.
* Customer Service: Attend team meetings; update service users on progress; offer assistance where possible.
Essential Skills & Experience
* An effective communicator with the ability to liaise with internal and external clients in a professional manner; provide exceptional service at all times.
* Good organisational skills and ability to manage own time effectively in a fast-paced environment.
* Conscientious, taking personal responsibility for own work and accountability for its delivery and quality.
* Positive can-do attitude with the ability to adapt to change.
* Excellent attention to detail; customer/client service focused.
* Proactive, professional and flexible approach to work; keen to develop and learn over time.
* Excellent team player with willingness to take on new responsibilities and challenges.
Technical Skills
* Relevant office-based administration experience.
* Aptitude for administration management and processes, with experience of document management/case management systems.
* Intermediate knowledge of Microsoft Office.
The Firm
Clyde & Co is a leading global law firm, specialising in sectors underpinning global trade and commercial activity. It is globally integrated, offering a comprehensive range of legal services and advice. Clyde & Co is committed to operating responsibly, promoting diversity and inclusion, pro bono work, volunteering and charitable partnerships, and minimising environmental impact. The firm has 480 partners, 2400 lawyers, 3200 legal professionals and 5000 people across 60 offices worldwide.
Our Values
* Work as one – We are a globally connected team acting with a firm-first mentality to achieve success.
* Excel with clients – We aim high and deliver excellence for our clients, keeping them at the centre of what we do.
* Celebrate difference – We help each other to be at our best, and differences drive achievement.
* Act boldly – We seek opportunities, take action and learn as we go, with curiosity driving development and growth.
Business Services Competencies
Clyde & Co provides development opportunities to be effective in current roles and to pursue career aspirations. Competencies inform career development and vary across levels and areas, including Technical Excellence, People and Team, Client/Stakeholder Relationships, Service Delivery and Commercial Awareness, and Personal Effectiveness.
This is the job description as constituted at present; however, the Firm reserves the right to amend it in accordance with changing needs of the business.
Please note: Clyde & Co is an equal opportunities employer. We welcome applications from suitably qualified individuals regardless of background or identity. Please read the privacy notice carefully for details on personal information handling. If you are submitting a candidate via a Recruitment Agency Partner, ensure candidates are aware of this privacy notice.
#J-18808-Ljbffr