Soft Services Manager (FTC)
OCS UK & Ireland is a leading facilities management company with more than 50,000 colleagues and a turnover in excess of £2bn. We deliver innovative, award‑winning services within facilities management, hard services, cleaning, security and catering.
Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values – Trust, Respect, Unity, and Empowerment.
About The Role
Soft Services Manager (FTC) – 12‑month fixed term contract. Working days: Monday – Friday, with required flexibility including weekends as needed. Site‑based role out of Lambeth Hospital; expected on‑site five days per week.
We are seeking an experienced Soft FM Manager to lead and deliver exceptional facilities services for the South London and Maudsley NHS Foundation Trust. This pivotal role requires a proactive leader who can ensure compliance, maintain service excellence and foster a culture of safety and efficiency.
Responsibilities
* Provide leadership and management for all Soft FM services to ensure safe, compliant, and efficient delivery.
* Liaise with site facilities managers and OCS teams to maintain continuity and a holistic service approach.
* Maintain legal and regulatory compliance across all service areas.
* Take direct responsibility for Health & Safety, including ownership of area‑specific safety plans.
* Manage and motivate on‑site teams to achieve high performance, productivity, and staff retention.
* Conduct regular staff appraisals and implement training and development plans.
* Oversee rostering, absence cover, and payroll accuracy within budgetary limits.
* Act as the first point of contact for technical expertise and operational issues on‑site.
* Ensure KPI and SLA targets are met or exceeded, including weekend service delivery.
* Coordinate Helpdesk requests and prioritise tasks effectively.
Qualifications
* Must have Right to Work in the UK.
* Enhanced DBS will be completed for the successful candidate.
* A good general standard of education (O/GCSE level or equivalent).
* Proven operational management experience in a Soft FM or similar environment.
* Evidence of hands‑on operational experience with successful client relationship management.
* Strong track record in improving service levels and driving performance.
* Experience managing, motivating, and retaining a 24/7 operational workforce.
* Ability to maintain compliance with health, safety, and regulatory standards.
* Skilled in budget management and resource planning.
* Excellent communication and stakeholder engagement skills.
* Flexible approach to meeting hospital and departmental requirements.
How to Apply
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Equal Opportunities
We are an equal‑opportunity employer and rely on a diverse workforce with a broad range of knowledge, skills and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability or age.
Position Details
Location: Lambeth Hospital, Lambeth, London
Seniority Level: Mid‑Senior level
Employment type: Contract
Job function: Other
Industries: Facilities Services
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