Responsibilities
* Lead support planning and coordinate our Support Workers to deliver person‑centred support
* Balance support, safeguarding, admin and meetings while guiding colleagues and managing caseloads
* Support Customers with daily tasks like budgeting, cooking and attending appointments
* Work with multi‑agency teams to safeguard and empower our customers
* Help customers build independence and prepare for their move‑on into the community
About the role
Northumberland STEP is based in Edendale House in Blyth. We support customers with complex mental health, learning disabilities and/or dual diagnosis to maintain their tenancy and work in accordance with bespoke care plans tailored to the customer’s individual needs to live well in the community.
Why join us
This is more than a job – it’s a place where you feel valued. With our learning and development offer, and support from friendly colleagues, you’ll make a real difference every day. If you’re ready to leave behind the ordinary, do something that really matters. Be part of one of the UK’s top 10 Great Places to Work!
Qualifications
* Passion and experience in supporting others, ideally in a supported housing setting
* Level 3 Diploma in Care or equivalent experience (or are willing to work towards it)
* Experience assessing referrals and coordinating support
* The ability to work under your own initiative, remain calm under pressure and have a resilient approach
* Experience of working with customers with complex mental health, learning disability and/or dual diagnosis.
Practical details
* You will be working on a 4‑week rolling rota, with 2 weekends per month.
* You will work 30 hours per week between the hours of 8am and 8pm with flexibility built in.
* You need an Enhanced DBS check (we pay).
* A vehicle insured for business use (and a licence)! We’ll pay for any business mileage.
Salary and benefits
Salary £27,500 pro rata / Earn £14.06 per hour plus 34 days leave (rising to 39) and a health cash plan worth over £1,140. Permanent, part time (30 hpw) in Blyth, Northumberland and surrounding areas. We can’t offer a CoS for this role.
* 34 days leave, pro‑rated (including bank holidays and a “me day”).
* Paid time off for volunteering.
* Matching pension contributions (up to 7%, with life assurance of 3× basic salary).
* Save up to £1,140 yearly with our health cash plan, covering dental, optical, and therapies.
* Career path with development and an excellent training package.
* Excellent benefits and rewards including supermarket discounts and travel expenses.
EEO Statement
Disability Confident. A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. For more details please go to our website.
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