Shifts are 8.5 hours per day, scheduled between the operational hours of 7am - 10pm, Monday to Sunday (including Public Holidays). We're looking for enthusiastic and empathetic individuals to join our team as Claims Advisors. In this role, you'll be part of a vibrant, supportive team, helping customers with both claims and general service enquiries. You'll take the time to understand each customer's needs, whether that's progressing a claim or resolving a query, and aim to provide the right solution first time. For example, if a customer's boiler breaks down, you'll take ownership from the outset – handling the claim, organising an engineer visit, and ensuring the issue is resolved as quickly and smoothly as possible. You'll also support customers with a wide range of everyday queries, making sure they feel supported whenever they reach out to us. With ongoing training, you'll develop strong knowledge of our products, systems, and regulatory processes, enabling you to deliver a confident, seamless experience across every interaction.
To join us as a Claims Advisor, you do not need a specific background or qualifications. All we ask is that you have some previous customer service experience and the following attributes:
* Resilient – able to stay calm and professional in challenging situations
* A great listener, who can understand what our customers need
* Eager to learn all about our products and processes
* Dedicated to providing excellent customer service
* Detail-focused, so you can follow our processes correctly
* Able to use a computer, so you can get to grips with our software and systems
* Someone who enjoys working in a fast-paced, supportive, and fun environment
What can HomeServe offer me?
With over 30 years' experience in looking after UK homes, HomeServe is one of the country's leading home assistance providers. From home cover and new boilers to one-off repairs, we are always looking for ways to deliver better care to our customers.
This is a fully flexible role based in our Contact Centre, working 40 hours per week on a 12-week rotating shift pattern. To help support a healthy work-life balance, the Rota is designed so that your shifts have no more than:
* 2 out of 12 weeks with a shift end time between 8pm and 10pm
* 3 full weekends across the 12 weeks
Where will I work? Whilst you will be required to work full-time from our Preston site (PR2 9NZ) during your probation period. Once you have successfully passed probation, you will be eligible for our hybrid working model (currently 2 days at home and 3 days in office). When the time comes, we will do our best to schedule late shifts and weekends to be worked from home, wherever possible.
* 22 days' holiday (rising to 25), with the opportunity to buy extra days. Plus, take 2 paid days to volunteer for a charity of your choice
* Access to hundreds of discounts via ORB – Our Recognition & Benefits platform, plus interest‑free tech purchasing, Salary Finance, mortgage advice, and more (subject to eligibility)
* Free HomeServe policy – giving you peace of mind at home
* Pension scheme to support your future
* Health & wellbeing benefits including Paycare for Work, Virtual GP access, Will Writing support, Care Concierge, and our Employee Assistance Programme
* Free onsite parking and great links to local public transport
* Cycle to Work Scheme
* Free toast and refreshments to keep you fuelled throughout the day
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