Job Description
About Downing College:
Founded in 1800, Downing College in the University of Cambridge has a unique and magnificent setting among twenty acres of lawns and trees yet is located in the centre of Cambridge. The open landscape has a superb collection of neo-classical buildings from the nineteenth, twentieth and twenty-first centuries. Those living and working in Downing enjoy a beautiful environment unique in Cambridge in its spaciousness.
The College is composed of approximately 50 Fellows and 165 non-academic staff and its aim is to help all students to develop their academic ability and personal potential during their time here. We pride ourselves on being a friendly and informal community for Fellows, staff and students alike. Set within this expansive and beautiful landscape, Downing also has a thriving conference business and provides customers with a choice of superior conference, meeting and theatre facilities.
Overview:
Working as part of a Desktop and System support team providing a wide variety of services. You will provide 1st and 2nd line support functions to a wide range of user bases in a predominantly Microsoft environment. Support will be provided by telephone, desk visit or remote support via Teams or Zoom etc.
Responsibilities:
* Perform both first and second line support via remote or desk visit.
* Prioritise and diagnose incidents and requests according to agreed procedures.
* Investigate causes, resolve or escalate to senior team members.
* Act as the main contact point, receiving and handling requests for support via multiple channels.
* Analyse causes of incidents and inform service owners to minimise probability of recurrence and contribute to service improvement.
Desirable skills:
* Demonstrable knowledge of Microsoft operating systems and their applications packages.
* Good analytical thinking.
* Excellent communication skills are critical for the role.
* The role holder must be self-motivated, willing to acquire new skills and knowledge, capable of working unsupervised and must be able to complete projects in a timely and professional manner.
Entry requirements:
* 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
* GCSE Maths and English (or equivalents) at grades 3+ (D or above)
* Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
For more information please visit the UK ENIC website.
Working hours:
35 hours per week, Monday to Friday, 9am - 5pm with 30 mins for lunch.
Benefits:
In addition to the salary, we offer an attractive benefits package including:
* 35 days holiday (including bank holidays and Christmas closure period)
* Discretionary bonus scheme
* Free college lunches on working days
* Pension scheme (with matched contribution up to 10%)
* Free access to an Employee Assistance programme 24/7
* Healthcare cash scheme (e.g. for prescriptions, dental, optical, physiotherapy)
* Free life assurance cover
* Optional subsidised private medical scheme
* Cycle purchase scheme, giving substantial savings on cycle purchase
* Free use of on-site gym facilities
* Free on-site car parking
* Social events
* An additional day off for your birthday!
Future prospects:
Upon successful completion of this apprenticeship, you may have the opportunity to join the business permanently or progress onto a more advanced apprenticeship.
About QA:
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.
Interested? Apply now!