Role: 2nd Line IT Systems Support Engineer
Location: Witney (4 days) Henley (1 day)
Salary: GBP40,000 - GBP45,000
Profile
A growing organisation based in Witney is looking to add a 2nd Line IT Systems Support Engineer to their team.
The ideal candidate will have experience working in a 2nd Line IT Systems Engineer role and possess strong communication skills.
This role is ideal for a strong 2nd Line Engineer with some experience in 3rd Line support, which will be a natural progression in this position.
Experience working on various projects is a significant plus for this role.
It is essential to have a driving license, as you will support their Henley office once a week.
Key Responsibilities
1. Serve as an effective point of contact for internal IT, resolving issues, escalating internally, or referring to third parties as needed.
2. Experience with cloud environments such as Microsoft Cloud and Azure.
3. Excellent interpersonal skills and verbal communication are required.
4. Install and configure hardware, software, systems, networks, printers, and scanners.
5. Liaise with senior IT team members to escalate issues or recurring problems.
6. Contribute to the development and implementation of IT plans to support business growth and improve hardware, software, and systems efficiency.
7. Identify areas for IT service improvement and suggest enhancements to the Head of IT.
Technical Skills
1. Active Directory
2. Microsoft Office 365 support and administration
3. SharePoint
4. Experience with Intune
5. Laptop imaging and device build processes
6. Backup software and maintenance procedures
This is a great opportunity for a candidate to progress into a more senior role with increased responsibilities.
If interested, please apply ASAP.
INDIT
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Only candidates with relevant skills and experience will be contacted. If you do not hear within 7 days, your application was unsuccessful.
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