Overview
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Solution Architect will be guiding the design, development, and implementation of enterprise‑grade solutions using the ServiceNow platform. In close collaboration with cross‑functional teams including ITMS Process Architects, Business Analysts, IT support, and client personnel. Ensure business requirements related to ServiceNow implementations are met in a controlled, efficient, and scalable manner. Crafting comprehensive technical architecture, delivering robust design documentation, and producing detailed user guides that empower stakeholders across the organization.
Responsibilities
* Work closely with ITMS Process Architect, Customer personnel, Business Analyst, IT support team and other technical teams to ensure that business needs around the implementation of the ServiceNow platform are addressed in a controlled and predictable manner.
* Create technical architecture, design and user guide documentation.
* Gather requirements, design, develop, and maintain application integration with third‑party applications.
* Provide external client‑facing consulting services within a technology‑focused practice (e.g., Data/Database, Security, Network, Product, and Technical Architecture).
* Meet personal utilization and revenue goals through strong delivery ability and relevant skillsets.
* Communicate in formal presentation settings including proposal oral discussions, client workshops, and regional internal events; develop proposal sections, methodology work products, and formal written deliverables covering areas of expertise.
* Design, develop, and maintain custom code for all ServiceNow modules.
* Demonstrate knowledge of core ITIL processes (CMDB, Incident, Problem, and Change).
* Hands‑on experience with modules like ITSM, ITOM, ITBM, Service Portal and Scoped applications.
* Support iterative configuration of the HRSD application and engage stakeholders in reviews via joint design sessions.
* Experience with Agile/SCRUM project management methodologies.
* Experience with AJAX, Jelly, or PERL scripting.
* Strong process management and project management skills.
* Experience in BCM module.
* Experience in TPRM module.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Engineering and Information Technology
Industries
* IT Services and IT Consulting
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Solutions Architect - Payments - 12 Month FTC
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