Job responsibilities Good sound general education Experience & Knowledge Essential Desirable Understand the principles of patient confidentiality Previous healthcare experience A knowledge of the importance and relevance of phlebotomy in the deliverance of patient care Skills & Ability Essential Desirable Good interpersonal skills and able to communicate with patients and healthcare professionals Basic IT skills Competent, professional and polite manner Ability to work systematically and under pressure in a busy environment Ability to work with attention to detail Degree of manual dexterity required Good organisational skills Able to convey a calm, caring and sensitive attitude to patients and their carers Ability to work individually or effectively as part of a team Ability to follow set procedures and protocols meticulously Ability to concentrate for long periods Ability to cope with routine task Able to use initiative and act with minimal supervision in accordance with protocols Willingness to work flexibly to maintain phlebotomy service