At West Northants Council, we believe in creating opportunities, driving innovation and empowering our people to thrive. As a System Design and Implementation Officer, you'll play an important role in shaping how our systems support services across the organisation. Working within Digital, Technology & Innovation, you'll translate business needs into effective system solutions, ensuring processes are efficient, user‑friendly and aligned to statutory requirements. This is a great opportunity to influence how technology supports our communities, while developing your skills in a collaborative and forward‑thinking environment. You'll work closely with colleagues across the Council to design, implement and continuously improve system processes, ensuring they meet both business needs and regulatory requirements. From mapping processes and configuring systems to supporting integrations and reviewing software developments, you'll help maximise the value of our technology. You'll lead on user acceptance testing, creating and coordinating test plans to ensure changes are fit for purpose before rollout. Alongside this, you'll collaborate with stakeholders, suppliers and technical teams to solve problems, share insight and drive continuous improvement, helping us make better use of our systems every day.
Responsibilities
* Shape how systems support services across the organisation.
* Translate business needs into effective system solutions.
* Ensure processes are efficient, user‑friendly and aligned to statutory requirements.
* Design, implement and continuously improve system processes.
* Map processes, configure systems and support integrations.
* Review software developments to maximise technology value.
* Lead user acceptance testing and coordinate test plans.
* Collaborate with stakeholders, suppliers and technical teams to solve problems and drive continuous improvement.
Qualifications
* Proactive and analytical thinker with a passion for solving problems and improving systems.
* Experience working with complex systems or business processes.
* Confidence engaging with stakeholders, influencing decisions and translating technical detail into practical outcomes.
* Clear communication skills and the ability to build strong working relationships.
* Good understanding of data, system design or content management.
* Commitment to continuous improvement and learning.
* Ambition to innovate, challenge the status quo and deliver high‑quality services.
At West Northants Council, it's about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, care about every detail and never shy away from a challenge. Our culture is a gateway for new experiences, a place to forge new opportunities and to empower you in your career and unite you with like‑minded people.
We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximise their full potential. We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partner.
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