Sales Supervisor – West midlands – Office Based.
Our client is a leading manufacturer of and Cylinders and Door Hardware products.
We’re looking for a confident, detail-driven Sales Supervisor to take ownership of our sales support function. You’ll be managing the day-to-day operations of our sales administrators, keeping processes sharp, customers happy, and performance high. From monitoring inboxes to driving callouts, you’ll lead by example and keep the team moving forward.
Key Responsibilities:
* Team Leader: Manage and support the sales admin team day-to-day, ensuring resources are in the right place at the right time.
* Inbox Monitor: Keep on top of shared inboxes, making sure customer queries are actioned quickly and accurately.
* Hands-On Support: Step in to cover holidays or assist during busy periods, keeping service levels consistent.
* Customer Champion: Drive outbound callouts by creating call sheets and ensuring customers receive regular, proactive contact.
* Account Manager: Oversee pre-order and key account customers, maintaining strong relationships and ensuring their needs are always met.
* Template Creator: Develop customer and sales templates that make communication clear, consistent, and professional.
* Process Improver: Identify gaps, streamline workflows, analyse recurring issues, and lead corrective actions to boost efficiency.
* Performance Manager: Carry out 1-2-1s and appraisals to support, coach, and develop your team.
Reporting Pro: Lead monthly meetings and produce reports on sales activity ensuring the wider team has clear visibility.
* Benefits:
* 24 days holiday
* Bank holidays and Christmas shut down
* Duvet days
* Company pension
* Company outings
* Reduced price gym membership
* 24/7 employee assistance programme
* Bright HR benefits package
* Free parking
Get in contact to learn more about this exciting role.
Architectural Ironmongery | Internal & External Doors | Access Control | Window & Door Hardware