Boutique Manager Division / Department: Sales Reports to: Retail Operations Manager Direct reports: Assistant Manager / Senior Stylist / Stylists Position Summary At Jo Malone London, bringing the brand’s generosity to life within our boutiques through exceptional customer service is paramount. Fragrant fun, curiosity and kindness are key. In this role you will truly be the host with the most, entertaining visitors from across the globe and showcasing The World of Jo Malone London™ to our customers, global colleagues, and corporate clients and media contacts. Creativity is our day to day. From the signature Hand and Arm massage to hosting wedding consultations where you will help people bottle some of their most precious memories. From floral crowns to graffiti artists, chocolate tasting and cocktail master classes, our services and events are the talk of the town. As Boutique Manager, your role will be to elevate these events and draw success from them. You will also be accountable for the smooth running of the store, and ensuring all your team are aligned in the Boutique and Brand vision. The Boutique Manager role also requires for you to coach and inspire your team, ensuring development and allowing them to exceed their KPIs, as well as your own. Responsibilities and tasks • Deliver exceptional customer service • Maximise sales performance and productivity • Team management • Communicate effectively • Build collaborative relationships • Create, organise and execute in store events • Effectively manage stock and inventory • Maintain high VM standards and work environment • Complete any administrative tasks to a high standard and in a timely manner • Confident to use all online learning tools and reporting systems • Engage in all internal platforms • To be aware of competitor activity and to drive an omni-channel approach The Ideal Candidate The ideal candidate will be warm, kind and friendly, love to help with a ‘can-do’ attitude. Will have a passion for service and storytelling whilst being adaptable and versatile. Will be gracious, intelligent, smart and have a groomed, clean and crisp image. • Proven retail management/assistant retail management experience • The ability to provide inspirational, authentic and personalized customer service • Previous business planning experience including setting sales and customer service targets, sales analysis and staff scheduling • Previous retail operations experience including inventory and facilities management and cash reconciliation • Proven track record of leading a team to achieve sales and customer service targets • Experience of creating and executing in-store events • Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment • Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview Our Brand The Employee Promise: Our values are trust, respect and humour and we apply these to everything we do for the benefit of each individual and the company. At Jo Malone London your continued development is deeply invested in, you will inevitably become a fragrance connoisseur, awakening the most underplayed of the senses and seeing the world in high definition. Our unique culture of kindness and creativity means not only a happy working environment where friendships are made, but also a supportive and stimulating one where careers are built. Our company brand is the articulation of who we are—it defines our corporate entity, The Estée Lauder Companies. WE ARE Individuals. We are a bold, diverse community—home to the most creative talent. WE ARE Inventors. We have pushed the boundaries of possibility for 70+ years—together, we are inventing the future of beauty. WE ARE Global Citizens We are a bold, diverse community—home to the most creative talent. As a company, we’ve always demonstrated our strong family values, long-term focus on sustainable growth, and commitment to our people, strengths in creativity and innovation, and focus on global citizenship. Now, we’re ready to share and amplify our company brand so that we can build on The Estée Lauder Companies’ leading reputation in the industry. Like the consumer-facing brands in our diverse portfolio, which all have brand books that articulate individual brand equity, we’ve just completed the same exercise for our company brand, The Estée Lauder Companies.
Description
As a Retail Manager you will be responsible for driving retail sales while delivering 5 Star Customer Service. This involves managing and developing the talent and capabilities of your team to achieve optimal performance.
You will be responsible for delivering retail operational excellence to provide an efficient and effective work environment. By spending the majority of your time on the floor, coaching and leading by example to ensure The M·A·C Experience is delivered to each customer.
We are looking for dynamic passionate and motivated candidates with experience of leading a team in a fast paced retail environment.
WHAT WE OFFER:
1. At MAC you will work as part of a dedicated team who are committed to providing you with state of the art training and exposure to the most update trends.
2. You will also have access to and use outstanding products.
3. Many of our senior executives initially began their career with MAC as a Retail Manager and we endeavour to provide our employees with professional development and career progression.
Qualifications
ABOUT YOU:
⁃ Excellent customer service skills
⁃ Previous experience in Sales/Goal driven environment is desirable
⁃ Experience in leading and supervising people
⁃ Experience gained within a retail store environment is advantageous
⁃ Excellent communication skills, leadership, organizational and time management skills
APPLY NOW: If you have been looking for a position that offers a real opportunity to combine your passion for working with people and your expertise as an artist we would love to hear from you!
Whilst experience and qualifications in in Makeup Artistry is desirable we are able to provide on the job training to those who have proven leadership & retail experience teamed with an existing level of confidence and a commitment to learn.