Job description
Customer Service Administrator
Office Based - Worcester
Temp - 6 months (potential perm opportunity)
Pay Rate: £12.21 per hour
Working Hours: 40.1 hours per week
1. 2 weeks 7 AM- 4 PM
2. 2 weeks 1 PM - 10 PM and every other weekend
DBS Check required upon successful offer
As a Customer Service Administrator, you will serve as the first point of contact for individuals accessing support through a 24/7 Technology Enabled Care (TEC) service. You'll handle incoming calls from service users, families, and professionals-providing timely and compassionate support that promotes safety, wellbeing, and independence.
This is a great opportunity for someone passionate about delivering outstanding customer care and making a real difference in people's lives.
Key Responsibilities:
3. Answer incoming calls and alerts within agreed service levels in accordance with national TEC standards
4. Provide supportive communication to service users in line with their care and support plans
5. Mobilise emergency services or on-call responders as appropriate, and track resolution
6. Make outbound calls to check on service user welfare and ensure ongoing engagement
7. Accurately maintain and update case records and documentation using in-house systems
8. Monitor alerts through the TEC platform, triage priority levels, and escalate when needed
9. Escalate relevant clinical information to appropriate internal leads to support care decisions
10. Ensure all actions comply with data protection, safeguarding, and operational protocols
What You'll Need:
11. Previous experience in a customer service or administrative support role, ideally telephone-based
12. Strong communication skills with the ability to remain calm and empathetic in high-pressure situations
13. High attention to detail and strong organisational skills
14. Proficiency with Microsoft Office and confidence using internal databases or systems
15. A proactive, adaptable mindset and a passion for helping others
16. Willingness to work consistently within standard weekday business hours
If you're available immediately and eager to start a meaningful role supporting a vital care service, apply today!