WHO WE ARE: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency. WHAT YOU'LL DO: Based in London with a global remit, the Hybrid Event Manager oversees planning, coordination and flawless delivery of high-profile hybrid events, including Partners’ Meetings, global town halls and executive forums. The role includes managing a global AV Support Technician and events team, ensuring consistent, high-quality hybrid meeting experiences. KEY RELATIONSHIPS: • Firmwide and regional leadership • Communications, Marketing HR • Global Technology Services teams • Real Estate & Office Operations • External vendors & production partners ROLE AND RELATIONSHIPS: • Define and maintain global hybrid event standards, runbooks and contingency plans • Translate event goals into robust operational and technical plans • Ensure consistent, premium experiences for high-profile hybrid events planning and delivery • Lead end-to-end planning of major events, including technical design, rehearsals and live production • Own run-of-show management for Partners’ Meetings and senior leadership events • Coordinate global logistics, venue preparation and platform readiness Platform and technology leadership • Act as SME for Zoom, Cisco Webex, MS Teams, GlobalMeet and enterprise hybrid platforms • Ensure room systems and collaboration platforms are configured and tested for large-scale events • Oversee AV platform integrations, streaming workflows and real-time monitoring Global team leadership • Lead and develop a global AV Support Technician and events team • Establish follow-the-sun event coverage and support models • Manage vendor relationships and ensure SLA performance Governance and improvement • Conduct post-event reviews and implement continuous improvement initiatives • Track KPIs, performance metrics and stakeholder satisfaction • Contribute to budgeting for event technology and staffing KEY REQUIREMENTS: • 5 years’ experience delivering large-scale hybrid or live corporate events • Experience managing distributed AV or event support teams • Deep expertise with Zoom, Cisco Webex, MS Teams and GlobalMeet (or equivalent) • Strong understanding of AV systems, streaming technologies and collaboration platforms • Excellent communication, organisation and crisis-management skills • Flexibility to support events across time zones and occasional travel IND