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Technical Operations Lead - Cyber Security, Chesterfield
Client:
Milestone Technologies, Inc.
Location:
Chesterfield, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Views:
2
Posted:
22.08.2025
Expiry Date:
06.10.2025
Job Description:
Company Overview
Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure, and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture. For over 25 years, we have supported category-defining enterprise clients that are growing ahead of the market. The company specializes in Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone fosters a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.
Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. We leverage our knowledge base to execute initiatives, delivering both short-term and long-term value to our clients and applying continuous service improvement to deliver transformational benefits. With Intelligent Automation, Milestone accelerates IT transformation, focusing on business objectives and improving employee productivity. With over 3,000 employees serving more than 200 companies worldwide, we aim to revolutionize how IT is deployed.
Job Overview
We are seeking a highly skilled Technical Operations Lead to join our Cybersecurity Investigations team. This role is crucial in managing technical operations and ensuring the security of our digital assets through proactive and reactive cybersecurity measures. The successful candidate will lead a team of professionals and collaborate with global leads and client partners to deliver services in the UK timezone.
This role is 100% remote, based in the UK, with flexible hours to support global operations. The role reports to our US-based Service Delivery team and works closely with clients in the UK and US.
Key Responsibilities
* Lead and mentor cybersecurity professionals, fostering a collaborative, innovative, and high-performing environment.
* Develop team capabilities through training programs and quality assurance activities.
* Oversee daily technical operations, ensuring adherence to client security protocols.
* Manage incident response and forensic investigations, suggesting process improvements.
* Lead global initiatives, including process development, change management, and reporting.
* Stay updated on investigation types and ensure team skills are current.
* Serve as the technical liaison between the client and internal teams, preparing reports on security trends and risks.
* Monitor scheduling, attendance, and compliance with laws and regulations.
* Address performance and morale issues with management support.
Required Skills and Qualifications
* Bachelor’s degree in Computer Science, IT, Cybersecurity, or related field.
* Cybersecurity certification (e.g., CISSP, CISM).
* At least 10 years of cybersecurity operations experience.
* Minimum of 5 years in active investigation roles within a global enterprise.
* Proven leadership in managing technical teams.
* Strong knowledge of cybersecurity frameworks (NIST, ISO/IEC 27001, IAM).
* Experience with cybersecurity tools (SIEM, SOAR, SAS, Sandboxes, EDR, cloud tech).
* Knowledge of access control, cloud technologies, data retention, encryption.
* Excellent problem-solving and communication skills.
* Experience presenting to clients or cross-functional teams.
* Ability to work under pressure.
* Preferred: active participation in cybersecurity forums, programming, forensic investigation experience.
Compensation
Compensation depends on experience, skills, licenses, and location.
Our Commitment to Diversity & Inclusion
We aim to create a workplace reflecting the communities we serve, fostering empowerment, equity, and belonging. Milestone provides equal employment opportunities and reasonable accommodations for applicants and employees.
We value diverse backgrounds, cultures, experiences, and perspectives that you bring to our global team.
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