Hotel Nights Supervisor
Reporting to: Nights Manager
£13.39ph
40 hours per week including weekend availability
Permanent role
Purpose of Role
To assist the Nights Manager with the running of the Nights department.
To ensure that the department delivers a high-quality service to the customers maximising on all sales opportunities. By providing support and guidance you will ensure delivery of great customer service at best possible cost within brand guidelines and satisfying legal requirements.
Personal Specification
Enjoy working and dealing with the public and being part of a team.
Confident, pleasant and an excellent, articulate communicator; able to stay calm under pressure and remain courteous when dealing with difficult situations.
Must be efficient, organised, and self-motivated.
Have a good personal standard always projecting a professional image.
Your key tasks reflect your contribution to our four core objectives; which are People, Customer, Profit, and Sales.
Computer skills: Must be IT literate {Opera Cloud preferred but not essential
Key Responsibilities
People
Complete a service briefing at the beginning of each shift and a handover at the end of each shift
Build productive working relationships with guests and staff through maintaining a high profile within the workplace
Responsible for the team and guests in the absence of the Nights Manager
Ensure clear and accurate communication between departments to allow all requests to be met on time and to the expected standard
Assist in maintaining the cleanliness of all public areas
To assist & co-ordinate the team tasks on a daily & weekly basis, so that all guest requirements are met to the required standard and on time.
Ensure that all team members are wearing the appropriate uniforms for their role and maintain a high standard of personal grooming
Ensure all Flow training is adhered to and carried out effectively and efficiently.
Customer
To promote a helpful and professional image to the customer, giving full co-operation to any customer requiring attention
To attend to customer queries and enquiries in a caring and helpful manner and with a commitment to dealing with the issue in a positive way
To anticipate customer needs whenever possible to enhance the quality of service offered by the hotel, to ensure customer loyalty is maintained
To ensure the customer is treated correctly, first time, every time
Ensure all customers receive a warm welcome first time very time
Handle guest queries and complaints and take the appropriate action to ensure total guest satisfaction is achieved. Communicate any problems to senior management, and liaise with them with complaints beyond your control
Conduct physical external & internal QR-Patrols security in accordance to with the hotel policy.
Statutory Responsibilities
To ensure all Team Members within the department observe all Fire, Health & Safety & Food Safety Regulations attending any training sessions necessary to keep them updated on new legislation and ensuring compliance with all current legal requirements. To be aware of your responsibilities in accordance with the company Health & Safety procedures.
Benefits:
Company pension
Discounted or free food
Employee discount
On-site parking
Referral programme
CRC Recruitment are a leading Midlands based recruitment consultancy covering vacancies across the UK. We have been established since 2003 and have a reputation for high service standards to both candidates and clients. We supply permanent or temporary staff to all areas of business covering a variety of different industry sectors.
TPBN1_UKTJ