One of the UK's leading national children's charities are seeking an enthusiastic Funding Applications Administrator to join their dedicated, experienced and growing team of professionals as they embark on a journey of expansion in Newcastle under Lyme. This is a full-time role based in state-of-the-art facilities in Keele, Stoke On Trent.
About the role
Our client is seeking a highly organised, motivated and compassionate Funding Applications Administrator to support the smooth and efficient running of their busy Applications Department. You will work closely with colleagues across the Applications Team to support and guide volunteers in processing funding applications for specialist equipment and services.
As the first point of contact for families, you will provide clear and empathetic administrative support, engaging quickly to understand their needs and identify how our services can help. Collaboration is central to this role, and you will work confidently with colleagues across the organisation and stakeholders at all levels.
Responsibilities include:
1. Acting as the first point of contact to phone, email and online enquiries and provide clear advice on available equipment and services.
2. Guiding families through the application process and ensure all supporting documentation is complete
3. Communicating with children, families and all stakeholders in a way ...