AI Program Manager, Strategic Account Services
What is the Amazon Marketplace?
Amazon is the largest marketplace on earth, with over 300 million customers worldwide. Customers browse, purchase, and review products sold by third-party sellers alongside Amazon's own products. Since 2000, Amazon has enabled companies of all sizes to reach a vast customer base, build their brands, and grow their businesses.
What is Amazon Strategic Account Services (SAS)?
The SAS team aims to maximize the potential of each Amazon Seller by helping them navigate the complexities of eCommerce. Our team provides strategic consultancy using a data-driven, collaborative, and customer-focused approach to achieve sellers' commercial goals. Our services include international expansion, portfolio optimization, fulfillment strategies, product presentation, B2B sales, promotions, advertising, and brand building.
Role of the AI Program Manager:
We seek an AI Program Manager to lead the development and deployment of machine learning (ML) and Generative AI products that enhance forecasting, personalization, and automation for account managers and sellers. The role involves delivering ML/AI solutions that improve efficiency and customer experience.
The ideal candidate will be highly collaborative, energetic, self-motivated, with strong business acumen and a propensity for innovation.
Key Responsibilities
* Lead AI initiatives within the EU SAS PMO team to identify process gaps and leverage Gen-AI/ML technologies for scalable solutions that reduce costs.
* Analyze existing SOPs to derive insights and recommendations from data.
* Set goals aligned with business objectives and report on progress regularly.
Basic Qualifications
* Bachelor's degree or equivalent, or experience in sales, marketing, e-commerce, retail technology, SaaS, or related fields.
* Proven experience in designing and deploying end-to-end ML and Generative AI solutions.
* Knowledge of data modeling, statistical analysis, and extracting insights from large datasets.
* Experience with cloud architecture and implementation.
* Understanding of personalization and recommendation systems using AI.
* Experience in roadmap strategy, product delivery, and managing trade-offs.
Preferred Qualifications
* Knowledge of procurement and source-to-pay processes for SMBs.
* Ability to influence stakeholders at all organizational levels, including executives.
* Experience exceeding sales targets with a solutions-focused approach.
Amazon is an equal opportunity employer committed to diversity. We value your experience and skills and are dedicated to protecting your privacy and data security. For accommodations during the application process, visit this link.
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