Overview
We are looking for someone who wants to kick start their career with Rhenus. Our Customer Solutions Apprentice will be the first port of call to customers, and you will be responsible for responding to their requirements. We\'ll support your development with a recognised apprenticeship.
To be successful in this role you will need to demonstrate flexibility, be able to build good relationships, and be ready to solve our customers problems.
Main Duties
* Responding promptly to customer enquiries through various channels
* Acknowledging and resolving customer complaints.
* Responsible for overseeing the day-to-day account activities of customers.
* Resolving delays in a timely manner and keeping our customers up to date.
* Generating rates when required, ensuring rates are accurate and all additional charges are included.
* Identifying and referring any new opportunities from exiting clients to appropriate internal contact
* Processing orders and arranging for goods to be brought our depots
* Knowing the products and services inside and out so that you can answer questions and up-sell where possible
* Advising clients on the customs processes, understanding broker requirements, being able to onboard clients that do not have their own broker.
* Understand the customs requirements for invoices, packing lists, recognising commodity codes that require additional certification requirements.
* Communicating and coordinating with colleagues in various departments as necessary.
* Completing KPI reports for our clients
* Providing all required POD’s in a timely manner
* Ensuring customer portals are up to date, data is accurate and freight rates are complete
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