Overview
Are you a dynamic and customer-focused professional with a passion for driving revenue and business growth? We are seeking a Reservations Agent to join our dedicated team. In this role, you will implement strategies to maximize business growth through effective pricing, inventory controls, and the conversion of enquiries. You will be an ambassador of our purpose, values, and behaviors, ensuring superior customer service and operational excellence.
Salary: £25,459.20 Per Annum / £12.24 per hour, 40 hours per week.
Key Responsibilities
* Utilize effective call handling techniques, thorough product knowledge, and superior customer service to convert enquiries into bookings.
* Adhere to company processes and procedures to ensure business data is robust and accurate at all times.
* Implement pricing and selling strategies for all market segments to achieve financial budgets and targets, driving performance against competitors.
* Keep competitor information up-to-date and conduct visits to competitor hotels as needed.
* Ensure consistent delivery of superior customer service through the Customer Service Programme, Venue Verdict, and BDRC, where applicable.
* Promote a team environment that enhances employee morale and fosters a high level of commitment and pride in the hotel.
* Consider total revenue and "lifetime value" when assessing new business enquiries, utilizing demand calendars, displacement tools, and market data.
* Maintain good working relationships with colleagues in the Revenue department and other hotel departments.
* Undertake any reasonable project or request from the General Manager to grow and improve the business.
Qualifications
* Administration, switchboard, and computer experience
* Previous hospitality or retail experience
* Previous Customer Service experience
* Good understanding of written and spoken English language
* Ability to speak a foreign language is a plus
Desired Attributes
* Outgoing personality, highly motivated, enthusiastic, and a good team player with a creative flair.
* Strong sales, customer care, and negotiation skills.
* Strong verbal and written communication skills.
* Ability to remain focused and prioritize tasks under pressure.
Benefits
* Exclusive discounts for you, your friends and family
* Valor team member rates at UK hotels, with rooms from just £30 Bed & Breakfast.
* Discounted stays for friends and family.
* 50% discount when dining in our restaurants and bars.
* Free meals while on duty.
* Access to high-street discounts on a range of shops, experiences and more.
* Up to 40% savings on bikes with our Cycle To Work Scheme.
* Generous refer-a-friend bonuses, starting at £250.
Health, Wellbeing and Career Growth
* A calendar of wellness activities – from healthy lunches to wellbeing walks and pay day treats, including our annual #HealthyHabits campaign.
* Access to our Employee Assistance Programme available 24/7 for you and your family.
* Healthcare Cash Plan options, from just £5 per month.
* Fully funded apprenticeship programmes.
* Internal development programmes to support growth within your role.
* Monthly and annual team member service awards.
Equality and Inclusion
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation or age.
Company and Locations
Across the UK, Valor Hospitality operates hotels under brands including Crowne Plaza, Holiday Inn, voco, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott and Courtyard by Marriott. We continue to have ambitious development and growth plans for 2025 and beyond.
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