Job Description
We are working closely with a major company in the retail industry. They are looking for anexceptional interim leader to drive Phase 2 of their customer loyalty proposition transformation.
What You'll Be Doing:
Lead Phase 2 Delivery (4-6 months, excluding Peak trading)
- Run a cross-functional squad covering loyalty transformation, data, commercial strategy, and permanent recruitment:- Build and lead a small, focused team (~3 FTE) to drive design and validation work- Secure and deploy business resources effectively- Establish governance, decision-making frameworks, and stakeholder engagement rhythms- Business case validated with investment requirements- Customer migration strategy and communications approach- Operating model design for running the Club at scale
What We're Looking For
Essential Experience
Senior loyalty programme leadership with proven track record of:- Designing and launching successful loyalty/customer club programmes from scratch or major transformations- Operating loyalty programmes at scale (ideally 1M+ members)- Driving measurable commercial outcomes (frequency, retention, monetisation)- Omnichannel retail experience:- Understanding of how loyalty integrates across physical stores, digital, and customer service- Experience bridging online and offline customer experiences- Retail operations knowledge and ability to design operationally viable...