Step into a role where your expertise isn't just valued - it's celebrated.
Southern Solutions is a fast-growing, forward-thinking Managed Service Provider that prides itself on exceptional service. If you're a seasoned 3rd Line Helpdesk looking for a step up in a role with real influence, this is your moment.
Why We're Not Your Average MSP
We don't just close tickets- we build trust. Our team is tight-knit and genuinely passionate about delivering outstanding tech experiences.
Growth That Actually Happens
Your development matters. From certifications to mentorship to hands‑on learning, we'll help you grow into the next stage of your career.
Clients That Keep Things Interesting
From Mushroom Farms to Logistics company’s and everything in‑between. Our client base spans ambitious start‑ups to established businesses. No two days look the same.
Your Impact
You'll be the go‑to expert for complex technical challenges and the driving force behind a high‑performing support team. Working closely with the Technical Manager, you'll shape the future of our service delivery. Your voice will help us keep ahead of the curve.
What You’ll Do
* Own the toughest challenges: Diagnose and resolve advanced hardware, software, and network issues with precision.
* Lead and inspire: Mentor technicians, foster collaboration, and build a culture of excellence.
* Drive performance: Analyse helpdesk metrics, implement improvements, and elevate customer satisfaction.
* Be the connector: Coordinate with internal teams and external vendors on projects, upgrades, and major incidents.
* Set the standard: Create robust documentation, champion compliance, and embed best practices.
* Empower users: Deliver training and guidance that makes technology accessible and secure.
* Shape the team: Play a key role in recruitment, onboarding, and professional development.
What Makes You Stand Out
* Proven success in senior IT support roles, with expert‑level knowledge of Windows/Linux servers, Active Directory, networking, and cloud technologies.
* A natural leader with strong people skills and the ability to motivate and mentor.
* Certifications like Microsoft, WatchGuard or CompTIA? Even better.
* Calm under pressure, detail‑oriented, and committed to continuous learning.
* Up to 45K DOE
* Friendly and collaborative work environment
* 25 days holiday + bank holidays
* Company pension scheme
* Team socials, Go Karting, Bi‑Annual outings
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