Job Description
Aatom Recruitment is hiring on behalf of Local Authority for the role of RQ1710277 - Leasehold Advisor
Job Title: RQ1710277 - Leasehold Advisor
Contract Duration: 3 Months
Hours per week: 36
Seeking skilled and experienced Leasehold Advisors to support our Housing Services, Collections, and Sales & Acquisition teams. This is a critical frontline role, ensuring that leaseholders receive accurate information, timely service, and excellent customer care.
Working across various Housing Service Centres within the borough, the Leasehold Advisor will process a wide range of leasehold-related transactions, handle complex enquiries, and carry out technical service charge calculations. The ideal candidate will have strong analytical capability, confidence managing financial data, and a solid understanding of leasehold legislation, including Section 20 requirements.
Key Responsibilities
Customer & Stakeholder Engagement
* Handle complex queries from residents, leaseholders, tenants, staff, legal representatives, and external stakeholders via email, phone, and in-person.
* Respond to accounts-related enquiries from lessees and sales applicants professionally and efficiently.
* Ensure high standards of customer care at all times.
Leasehold Services
* Process applications for home ownership schemes, lease extensions, alterations, assignments, and property sales.
* Liaise with solicitors and legal representatives to provide accurate assignment information and register notices.
* Support leaseholders with payment advice and dispute resolution.
Service Charge & Financial Responsibilities
* Calculate both estimated and actual service charges (revenue and capital), ensuring compliance with all statutory, contractual, and policy requirements.
* Produce accurate calculations for lessees, with full reconciliation against Council systems and complete audit trails.
* Produce statutory Section 20 Notices, ensuring all information meets legislative and Council standards.
* Prepare all documentation required for issuing major works bills, assessing liabilities in accordance with lease terms and Section 125 limitations.
* Ensure accuracy of bills and create/maintain full audit trails.
* Support the collection of service charge and major works income, meeting income targets.
What This Role Will Achieve
The Leasehold Advisor will:
* Improve accuracy and timeliness in service charge production and leasehold-related processes.
* Strengthen financial controls relating to income collection and statutory billing.
* Reduce service backlogs and contribute to a more responsive and efficient housing service.
* Enhance customer satisfaction by delivering reliable, accurate and informed advice.
Who You Will Work With
The postholder will have regular contact with:
* Leaseholders and tenants
* Staff at all levels across Westminster City Council
* Solicitors and external service providers
* Internal Council departments and external agencies
Essential Experience and Technical Skills
Experience
* Prior experience working within the leasehold sector (essential).
* Experience preparing and managing service charges and major works bills.
* Understanding of Section 20 and Section 20B legislative requirements.
* Experience working with financial controls and audit trails.
Technical Skills
* Strong spreadsheet skills (essential).
* Confident working with Office 365.
* Ability to analyse financial data and produce accurate calculations.
Core Skills
* Excellent written and verbal communication skills.
* Ability to work onsite at various locations across the borough.
* Strong organisational skills and ability to manage complex caseloads.
* High attention to detail and accuracy.