Job summary
We are looking for a new Reception/Triage Team Member to join our friendly and supportive team at our busy GP surgery.
Youll be the face and voice of the practice, welcoming patients, answering calls, contacting patients with the outcome of the triage submissions and ensuring everyone receives a warm, professional service.
Were seeking someone who is:
Friendly, approachable and empathetic
* Enthusiastic with a positive attitude
* A great communicator, both in person and over the phone
* Able to work well in a busy environment as part of our team
If you enjoy helping people and want to make a difference in your local community, wed love to hear from you
Main duties of the job
Reception -
* meeting & greeting patients & visitors to the surgery
* answering incoming calls & making calls to patients
* signposting patients to the right department or service
* supporting the clinical team
Triage-
* Working alongside the duty GP providing an administrative role which involves contacting patients to advise the outcome of online triage submissions, book appointments, share information, or, where appropriate signpost to more appropriate services
About us
We are a large surgery with a patient list size of 15,500
We have 7 partners, 3 salaried GPs & a nursing team consisting of an Advanced Nurse Practitioner, 3 nurses, 2 HCAs & a GPA
We have ARRS roles working alongside our own teams such as Clinical Pharmacists, First Contact Physicians, a Mental Health Nurse & a Health & Wellbeing Coach
We are a friendly team, all dedicated to giving our patients the best service whilst supporting each other - all with a smile!
Details Date posted
15 August 2025
Pay scheme
Other
Salary
£12.25 an hour
Contract
Permanent
Working pattern
Part-time
Reference number
A0644-21-6213
Job locations
The Nap
Kings Langley
Hertfordshire
WD4 8ET
Job description Job responsibilities
Job summary Receptionist & Triage administrator
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Job responsibilities:
Administration
To have a thorough knowledge of all practice procedures
To work in accordance with protocols
Scan and photocopy as required
Front of house reception greeting patients consulting with members of practice team
Handing correspondence to patients, diligently checking their identity
Be able to cover other shifts for annual/sick leave
Ensuring at the end of all clinics that the waiting area is tidy
To monitor the running times of the clinicians and advise patients if the clinic is running late
Ensure the reception area is tidy at all times
Good knowledge & respect for confidentiality of patients information - to be adhered to at all times
Ensure visitors sign the visitors book
Ad hoc duties as agreed with the practice manager
Ensure that the rooms and computers are all switched on and ready for the GP's and nurses at the start of the day
Ensure that the TV screen and check in service is ready for patients to use
Appointments
Direct patients to relevant resources for triage submissions
Book Nursing team appointments
Cancellation/changes of appointments
IT
Computer data entry into medical records
Ad hoc duties
Complete e-consult forms on behalf of patients who are unable to do themselves
Assist the duty GP with the outcomes of triage submissions - contacting patients to book appointments or to signpost to more appropriate services
General
Open post and allocate as necessary
Action daily tasks list
Phone patients as and when needed
Ensure forms are always available e.g. registration, change of address, etc
Coding onto patient records correctly if required
Making sure information folders are kept up to date e.g. RESPECT folder
Booking ambulances
Liaison with District Nurses Liaison and Health Visitors
Scanning
Ad Hoc duties
Other Tasks
Make sure rooms are tidy/computers switched off at end of day
Ensure building security - have thorough knowledge of doors/windows/alarm.
Any other tasks allocated by managers
Confidentiality
Patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & safety
The post-holder will assist in promoting and maintaining their own and others' health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include:
Using personal security systems within the workplace according to practice guidelines
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
Making effective use of training to update knowledge and skills
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
Actively reporting of health and safety hazards and infection hazards immediately when recognised
Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holder's role
Undertaking periodic infection control training (minimum annually)
Reporting potential risks identified
Equality and diversity
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
Acting in a way that recognizes the importance of people's rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving in a manner which is welcoming to and of the individual, is nonjudgmental and respects their circumstances, feelings priorities and rights.
Personal/ Professional Development
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
Participation in individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Quality
The post-holder will strive to maintain quality within the practice, and will:
Alert other team members to issues of quality and risk
Assess own performance and take accountability for own actions, either directly or under supervision
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance
Work effectively with individuals in other agencies to meet patients needs
Effectively manage own time, workload and resources
Communication
The post-holder should recognize the importance of effective communication within the team and will strive to:
Communicate effectively with other team members
Communicate effectively with patients and carers
Recognize people's diversity & needs for alternative methods of communication and respond accordingly
Contribution to the implementation of services
The post-holder will:
Apply practice policies, standards and guidance
Discuss with other members of the team how the policies, standards and guidelines will affect own work
Participate in reviews & audits where appropriate
Job description Job responsibilities
Job summary Receptionist & Triage administrator
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Job responsibilities:
Administration
To have a thorough knowledge of all practice procedures
To work in accordance with protocols
Scan and photocopy as required
Front of house reception greeting patients consulting with members of practice team
Handing correspondence to patients, diligently checking their identity
Be able to cover other shifts for annual/sick leave
Ensuring at the end of all clinics that the waiting area is tidy
To monitor the running times of the clinicians and advise patients if the clinic is running late
Ensure the reception area is tidy at all times
Good knowledge & respect for confidentiality of patients information - to be adhered to at all times
Ensure visitors sign the visitors book
Ad hoc duties as agreed with the practice manager
Ensure that the rooms and computers are all switched on and ready for the GP's and nurses at the start of the day
Ensure that the TV screen and check in service is ready for patients to use
Appointments
Direct patients to relevant resources for triage submissions
Book Nursing team appointments
Cancellation/changes of appointments
IT
Computer data entry into medical records
Ad hoc duties
Complete e-consult forms on behalf of patients who are unable to do themselves
Assist the duty GP with the outcomes of triage submissions - contacting patients to book appointments or to signpost to more appropriate services
General
Open post and allocate as necessary
Action daily tasks list
Phone patients as and when needed
Ensure forms are always available e.g. registration, change of address, etc
Coding onto patient records correctly if required
Making sure information folders are kept up to date e.g. RESPECT folder
Booking ambulances
Liaison with District Nurses Liaison and Health Visitors
Scanning
Ad Hoc duties
Other Tasks
Make sure rooms are tidy/computers switched off at end of day
Ensure building security - have thorough knowledge of doors/windows/alarm.
Any other tasks allocated by managers
Confidentiality
Patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & safety
The post-holder will assist in promoting and maintaining their own and others' health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include:
Using personal security systems within the workplace according to practice guidelines
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
Making effective use of training to update knowledge and skills
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
Actively reporting of health and safety hazards and infection hazards immediately when recognised
Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holder's role
Undertaking periodic infection control training (minimum annually)
Reporting potential risks identified
Equality and diversity
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
Acting in a way that recognizes the importance of people's rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving in a manner which is welcoming to and of the individual, is nonjudgmental and respects their circumstances, feelings priorities and rights.
Personal/ Professional Development
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
Participation in individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Quality
The post-holder will strive to maintain quality within the practice, and will:
Alert other team members to issues of quality and risk
Assess own performance and take accountability for own actions, either directly or under supervision
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance
Work effectively with individuals in other agencies to meet patients needs
Effectively manage own time, workload and resources
Communication
The post-holder should recognize the importance of effective communication within the team and will strive to:
Communicate effectively with other team members
Communicate effectively with patients and carers
Recognize people's diversity & needs for alternative methods of communication and respond accordingly
Contribution to the implementation of services
The post-holder will:
Apply practice policies, standards and guidance
Discuss with other members of the team how the policies, standards and guidelines will affect own work
Participate in reviews & audits where appropriate
Person Specification Experience Essential
* Excellent spoken & written English
* First class communication & IT skills
* Pleasant & friendly manner
Desirable
* Experience working in a public facing or reception role dealing with members of the public form a variety of social & cultural backgrounds would be an advantage
* Experience using clinical systems (training will provided for the right candidate)
Person Specification Experience Essential
* Excellent spoken & written English
* First class communication & IT skills
* Pleasant & friendly manner
Desirable
* Experience working in a public facing or reception role dealing with members of the public form a variety of social & cultural backgrounds would be an advantage
* Experience using clinical systems (training will provided for the right candidate)
Employer details Employer name
Kings Langley Surgery
Address
The Nap
Kings Langley
Hertfordshire
WD4 8ET
Employer's website
https://www.klbsurgeries.co.uk/ (Opens in a new tab)
Employer details Employer name
Kings Langley Surgery
Address
The Nap
Kings Langley
Hertfordshire
WD4 8ET
Employer's website
https://www.klbsurgeries.co.uk/ (Opens in a new tab)
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