Optical Practice Manager
An exciting position has become available for an Optical Practice Manager based in our Grimsby practice - Robert Marshall Eyecare. This position is perfect for someone who wants to gain more management experience and be part of a team at an established opticians. The role will be based across 4 days per week approximately 32hrs.
As our optical practice manager, you will oversee the day-to-day operations of the practice, including managing staff, ensuring customer satisfaction, handling administrative tasks and maintaining a high standard of eye care services while driving sales within the practice; essentially acting as the leader and key decision-maker in the optical business. Previous management and optical experience is essential for this role.
Key responsibilities may include:
* Staff Management:
* Training and supervising optical staff including Optometrists, Opticians and Optical Advisors.
* Performance evaluations and staff development
* Creating and managing staff rotas
* Build a strong relationship with the Senior Leadership Team.
* Patient Care and Operations:
* Scheduling patient appointments and managing appointment flow
* Ensuring patients receive excellent customer service
* Handling patient concerns and complaints
* Financial Management:
* Analysing sales data to identify opportunities for growth
* Managing inventory of optical frames and lenses
* Administrative Duties:
* Maintaining compliance with industry regulations and standards
* Managing practice documentation and records
* Ordering supplies and equipment
* Sales and Marketing:
* Implementing marketing strategies to attract new patients
* Promoting optical products and services
Required Skills and Qualifications:
* Strong leadership and management skills
* Excellent communication and interpersonal skills
* Proficiency in optical dispensing and knowledge of eye care practices
* Ability to work independently and as part of a team
Job Types: Full-time, Permanent
Pay: From £13.45 per hour
Expected hours: 32 per week
Benefits:
* Company events
* Company pension
* Employee discount
Experience:
* Optical Management: 1 year (preferred)
Work Location: In person