Overview of Responsibilities Within the home environment and as a Lone Worker, to: Follow policies and guidelines as per Hospice at Home Handbook Work in accordance with Lone Worker Policy Recognise and report limitations of own professional competence/experience and personal living standards that may differ from those in receipt of care Recognise the need and undertake any training identified via Line Management and/or annual appraisal Be aware of risk to self and others under Health and Safety Regulations Verbally report any accident or untoward incident as soon as possible followed by written report Be aware of Out of Hours Procedures when seeking advice and/or support Respect peoples personal choices for lifestyle and living arrangements Work collaboratively and constructively in line with our vision, mission and strategy Communications Establish and maintain effective communication with patients, relatives and carers as part of their receipt of End-of-Life Care To be aware of the role of all personnel within the wider multi-disciplinary team including community staff, social services, hospital professionals, the specialist palliative care team and other agencies Maintain regular professional contact with Community Services Manager and Hospice at Home Coordinator To maintain good working relationship with other hospice staff Establish and maintain communication with individuals and groups about difficult or complex matters Quality Standards Ensure own actions promote quality To cooperate with Great Oaks in establishing professional competence within the role and monitor standards of care achieved through audit and/or User feedback To understand own role in the organisation and the Hospice at Home team Work within the current clinical governance framework and follow appropriate policies and procedures/guidelines and protocols as designated by Great Oaks Hospice and CQC Customer Service Effectively communicate in order to advise and provide information to patients, carers and their families To be actively involved in promoting the Hospice at Home service to the community, primary health care teams, community hospitals and other potential patients and referrers To maintain an awareness of the charitable status of the organisation and its reliance on donations and fund raising Service Development Contribute to the implementation of services by making constructive suggestions as to how services and own/teamwork can be improved Contribute effectively to evaluations of care e.g. Audits Attend identified meetings which support the role of all team members Actively engage in discussions about development of future services to patients, carers, bereaved carers and professional colleagues Equality and Diversity Be aware that the Hospice at Home service is provided within the resources available to adults with malignant or non-malignant conditions wishing to be cared for at home within the context of End-of- Life Care regardless of gender, culture, age, ability Challenge behaviour which infringes the rights of others Recognise and actively seek/give advice about ethical dilemmas triggered by the nature of the patientscircumstances Healthcare Contribute to the development of Hospice at Home Ensure patient comfort is maintained at all times To fulfil existing plan of care and document progress of patients To liaise with Hospice at Home Coordinator and/or patients keyworker and any other relevant practitioner such as Out of Hours GP/DN, funeral director etc. on behalf of patients and their carers Information Responsible for accurate record keeping within the community notes and reporting to Hospice at Home Coordinator Being able to use IT / Digital Platforms for delivery of service. Ensure confidentiality and dignity is implemented at all times Contribute to the distribution of pertinent information for patients, carers and professional colleagues Actively engage in discussions about development of future services to patients, carers, bereaved carers and professional colleagues