We're Hiring: IT Support Specialist Are you an experienced IT Support Specialist ready to take your career to the next level? Ceto Talent is seeking a skilled and proactive IT Support Specialist to support a leading engineering firm in Kingston upon Thames. This is a fantastic opportunity to work in a dynamic environment where innovation and sustainability are at the heart of everything we do. Position: IT Support Specialist Location: Kingston upon Thames Contract Type: PAYE Contractor - £20 - £25 per hour (Umbrella rate available) Hours: Full-time, 37.5 hours/week IR35 Status: Inside IR35 Start Date: ASAP About the Role As an IT Support Specialist, you will report to the UK ICT Manager and provide 1st and 2nd line support to ensure smooth and efficient IT operations for employees and contractors across the UK. Key Responsibilities * Deliver 1st and 2nd level IT support, resolving hardware and software issues * Install, configure, and maintain operating systems and applications * Liaise with external providers (printing, mobile, audio services) * Participate in IT projects including upgrades and deployments * Prepare IT assets for onboarding and manage their lifecycle * Maintain IT asset inventory and ensure data centre security * Manage user access, passwords, and administrative privileges * Update technical documentation for troubleshooting and support * Handle support requests via ServiceNow help desk What We’re Looking For * Experience: 5–7 years in helpdesk support (1st/2nd line), ideally in engineering or similar sectors * Education: HNC, HND, or Bachelor's degree (or equivalent) * Technical Skills: HW/SW troubleshooting, network protocols, SCCM, Active Directory, Cisco * IT Skills: MS365, Windows, ServiceNow What We Offer * Hybrid working model with flexible hours after initial training * A collaborative and inclusive work culture * Opportunities for growth and innovation * A role where your expertise as an IT Support Specialist truly matters Please note: Applicants must reside in the UK and have full, permanent UK right-to-work status. Sponsorship is not available