Overview
VMS (Fleet Management) Ltd is part of the fast growing VMS Automotive Group offering a range of services including Contract Hire & Fleet Management, Accident Management, and Maintenance Services from our in-house workshops. VMS Automotive operates nationwide with workshops and vehicle hire sites throughout the UK, with our Head Office in Stevenage and our Operations centre in Bury St Edmunds. We are actively seeking Customer Service Advisors to join our growing team.
Base pay range
This range is provided by VMS (Fleet Management) Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Job details
Job type: Permanent, Full time
Hours: 40 hours per week, Monday to Friday, 08:30 – 17:00
Benefits: 30 days per annum rising to 23/25 days on length of service including bank holidays, Employee referral scheme, discount on vehicle hire, Specsavers Eye care vouchers, Perkbox benefits and discounts with selected automotive companies.
Responsibilities
* To take incoming calls from customers in a timely manner
* Manage vehicle defects through the repair process, recording and updating all necessary information and systems
* Ensure customers are updated throughout the repair process in a professional manner
* Deal with ongoing vehicle repairs and update all relevant systems correctly
* Manage all vehicle repairs via telephone and email
* Coordinate and escalate repair times with the Team Leader/Operations Manager
* Ensure all daily workload is completed
* Additional Ad-Hoc roles as required by the business
Personal Qualities
* Self-motivated and driven to meet service level targets
* Natural communicator, building rapport with customers to understand needs
* Fast learner and inquisitive
* Passionate about helping others
* Excellent written and verbal communication skills
* Able to handle ambiguity and change with tenacity to achieve objectives
* Adheres to priorities, procedures and processes
* Able to work to challenging deadlines
* Strong customer focus and service skills
* Team player
Other details
* Right to work: If invited to interview, you will need to provide evidence of your right to work in the UK
* EEO: No Agencies
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Other
* Industries: Automotive
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