Role: End User Support / Tech Bar Engineer Location: Wokingham or Warwick, UK (office-based, 5 days per week) Contract: 6 months Day Rate: £250–£270 per day (Inside IR35) About the Role: We’re seeking experienced End User Support Engineers to join an onsite Tech Bar team in either Wokingham or Warwick. You’ll be the go-to person for providing hands-on support to users, resolving technical issues quickly, and ensuring a smooth IT experience across hardware, software, and networking. This is a great opportunity for someone who thrives in a fast-paced, customer-facing support environment and enjoys helping people get the most from their technology. Responsibilities: * Provide Level 2 technical support for hardware, software, and end-user devices * Troubleshoot issues related to Windows, macOS, Microsoft Office, Outlook, and business applications * Perform installations, upgrades, repairs, and maintenance on laptops, desktops, and peripherals * Assist users in person at the Tech Bar as well as remotely via phone, email, or chat * Diagnose and resolve technical problems efficiently, escalating when necessary * Maintain accurate support documentation and ticket logs * Train and guide users on hardware/software functionality and updates * Stay up to date with system changes, updates, and security practices Requirements: * Proven experience as an End User Support Engineer, Desktop Support Analyst, or similar role * Solid troubleshooting skills for both hardware and software issues * Strong knowledge of Windows and/or macOS environments * Familiarity with Active Directory, network connectivity, and endpoint security tools * Excellent communication and customer service skills * Ability to manage multiple priorities and work efficiently under pressure Nice to Have: * Previous experience in a Tech Bar or walk-up IT support environment * Experience working within large enterprise or corporate IT setups If you’re passionate about end-user technology and enjoy hands-on problem-solving, we’d love to hear from you