Who are Click2Convert?
We are a full-service digital marketing agency in Glasgow working with a variety of clients, but true specialists in hospitality marketing. We are fortunate enough to work with some of the UK's leading hotel and leisure groups.
Who are we looking for?
The ideal candidate will be a confident communicator and natural organiser who thrives on delivering outstanding results for clients. You'll have a passion for both client servicing and structured project management, with experience in a digital marketing agency environment. This is a hybrid role that sits across client relationship management and hands-on project delivery, making it perfect for someone who loves variety and responsibility in their daily workload.
Key Responsibilities
Client Account Management
* Act as the main day-to-day point of contact for our clients.
* Build strong, trusted relationships with clients through regular communication, transparency, and strategic input.
* Lead client calls and meetings, preparing agendas, decks, and contact reports.
* Prepare and deliver monthly marketing reports and performance commentary, ensuring accuracy and actionable insights.
* Support the Client Services Director with client onboarding and account development.
* Maintain up-to-date client WIP/status trackers and internal housekeeping documents.
* Help identify and propose growth opportunities, demonstrating commercial awareness of each account.
Project Management
* Own the end-to-end delivery of web projects (e.g., web builds, retainer work), ensuring they're delivered on time, on budget, and to spec.
* Create and maintain project plans, timelines, and scoping docs.
* Schedule and run regular project catch-ups with both clients and internal teams.
* Work closely with internal teams (design, development, marketing, content) to brief in work, manage workflows, and prioritise deliverables.
* Monitor project scope and ensure clear documentation of requirements and deliverables.
* Follow up on actions from meetings and ensure all stakeholders remain aligned throughout the project lifecycle.
* Conduct UAT and post-deployment testing
Skills & Experience Required
* 3+ years in a digital agency in an account or project management role (ideally with crossover).
* Strong organisational and time management skills with the ability to manage multiple clients and projects concurrently.
* Comfortable using project management tools and client reporting platforms.
* Experience with digital marketing and web development processes.
* Excellent communication and interpersonal skills.
* Ability to manage stakeholders and maintain a calm, solutions-focused attitude under pressure.
* Hospitality marketing experience is a bonus, but not essential.
What We Offer
* Hybrid working model (office + remote)
* Up to £35k per year, dependant on experience
* Private healthcare
* Perkbox – access to discounts, freebies, and perks
* Early Friday finish & drinks fridge
* Regular team socials, events & away days
The successful applicant must be able to commute reliably to our Glasgow office each week on a hybrid basis.
Duties and responsibilities may evolve over time to meet the changing needs of the business.
Industry:
Marketing Services
Employment Type:
Full-time