Front of House Administrator
Front Of House
Location: Hartlepool
Salary: £25,281 per annum pro rata
Post Type: Part Time Term Time
Hours per Week: 18.5 Weeks per Year: 38
Contract Type: Permanent
Closing Date: 23.59 hours GMT on Monday 02 March 2026
Reference:
About Education Partnership North East (EPNE)
At EPNE our 'purpose' is our north star. It is what we expect of ourselves every single day and why we ask all staff to keep our purpose front and centre in all that they do.
Our Purpose is to "unlock potential, create opportunities, and transform lives through outstanding education, skills and training". Rooted in our transformative power, it communicates our work in tackling inequalities, removing barriers, and improving the life chances of the people and communities we serve.
We nurture our very special culture. Our unifying values framework "The actions we take the choices we make - The actions I take the choices I make" represent the character of our college group, and are grounded in the belief that every action, by every individual, contributes to our success. This why we encourage empowered individuals, personal accountability and growth.
Building on our remarkable past, creativity and pioneering spirit, we are moving forward with courage into the future, improving what we do, remaining action-orientated, and innovating to make an exceptional difference for the world we live in. Shaping futures for a better tomorrow, join our changemaking community now.
Please see the following link to our 2024 Ofsted Report, in which EPNE was graded as being Outstanding across all areas - Ofsted-Report-Outstanding
Our Journey & Values
As an employer, we prioritise cultivating a supportive and inclusive workplace culture, where our staff can thrive and grow. We recognize that our employees are our greatest asset, and we are deeply committed to investing in their professional development and overall wellbeing.
About The Candidate
We're looking for a Front of House Administrator who embodies our values through their everyday actions. They will deliver consistently warm, respectful, and professional customer service, creating a welcoming first impression for all students, employers, staff, and visitors. With the courage to use their initiative and the confidence to solve problems calmly and proactively, they will help keep our campus running smoothly. They will show authenticity by communicating openly, listening carefully, and building trust with those they support. Above all, they will demonstrate excellence through strong organisational skills, attention to detail, and a commitment to delivering high‑quality administrative support in a busy, dynamic environment.
About The Role
This Front of House Administrator role is central to ensuring the smooth day‑to‑day running of our campus, providing an exceptional first point of contact for students, staff, employers and visitors. It's a great opportunity for someone who enjoys working in a fast‑paced environment where no two days are the same, and where high‑quality customer service really makes a difference.
You'll gain experience working across multiple college systems (including ProAchieve, ProSolution and ProMonitor), and you'll develop strong administrative, organisational and communication skills through close collaboration with curriculum teams, Student Services, Registry & Data, and other professional departments. The role also provides opportunities to get involved in key college events, exposure to a wide range of operational processes, and career development within a large and supportive Student Services team.
Role Responsibilities
Act as the first point of contact for enquiries and provide a high‑quality customer experience to students, staff, employers and visitors.
Deliver a range of administrative support activities for curriculum teams and Student Services, ensuring accuracy, confidentiality and compliance with college procedures.
Support the monitoring of student attendance, progress reviews and data‑related processes to ensure timely and accurate information is maintained.
Assist with organising and supporting meetings and front‑of‑house activities, including UCAS administration.
Maintain efficient administrative systems, records and filing in line with GDPR and college policy.
Handle incoming calls, reception duties and general administrative tasks such as mail handling, purchasing support, and printing/photocopying services.
Qualifications
NVQ Level 3 in Customer Service or Business Administration, or willingness to work towards it.
Literacy and numeracy at Level 2 or above.
Essential Skills & Experience
Previous experience working in a similar administrative or customer‑facing role.
Proven ability to provide high‑quality administrative support and meet deadlines.
Competent in using the full Microsoft Office suite.
Highly organised, with strong attention to detail and accuracy.
Ability to analyse information, solve problems and provide timely, accurate data.
Excellent communication skills and ability to liaise effectively with staff, students, employers and external agencies.
Ability to work professionally, maintain confidentiality, and handle sensitive situations with empathy.
Strong time‑management skills, able to multitask and work under pressure.
Ability to work effectively as part of a team and adapt to changing priorities.
Commitment to safeguarding, equality and diversity, British Values, and health & safety requirements.
Desirable Skills & Experience – (Optional)
Experience working in a post‑16 college or university environment.
Ability to drive and access to a vehicle.
Experience using ProAchieve, ProSolution or ProMonitor (if applicable to your internal expectations, though not explicitly listed as essential).
Willingness and ability to travel between sites as required.
What's in it for you?
Join EPNE and you'll be part of a culture that prioritises your development and wellbeing, which is why all employees receive an extensive benefits package.
Enjoy a generous holiday allowance ranging between 35-48 days per year, plus public holidays - (Excluding Term Time Only contracts)
Generous family leave and flexible working options (dependent on role)
LGPS or Teacher Pensions Scheme, (dependent on role 15.7% %)
Access to myLifestyle benefits platform providing retail discounts and more.
We offer dental, eye care & health cash plans.
Extensive wellbeing support through a digital Wellbeing Hub that offers a broad range of support for physical, mental, and financial wellbeing.
Free parking on most campuses.
Free Gym access available at Bede Campus
Due to the nature of this post, you will be required to undertake an Enhanced Disclosure Check.
We believe in equal opportunities and welcome applications from all sections of the community.
We are committed to PREVENT and safeguarding the welfare of children and vulnerable adults.
Please contact Julie Byron ) should you wish to have an informal chat about the role.
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