Customer Service Advisor
Customer Service Advisor – Insurance Claims - North Yorkshire - £26,000 – £30,000
The Job:
An opportunity has arisen for a Customer Service Advisor within the Insurance Claims team. The successful candidate will be responsible for managing insurance claims from start to finish, ensuring clients receive clear guidance and a high standard of service throughout the process. You will act as a key point of contact for clients during claims, providing advice, reassurance and efficient case management while liaising with insurers and third parties.
Key Responsibilities:
- Managing a portfolio of claims across a range of insurance classes
- Handling claims from first notification through to settlement
- Assessing policy cover and advising clients on how their claim will be handled
- Liaising with insurers, loss adjusters, and third-party providers
- Keeping clients informed at all stages of the claims process
- Supporting clients with loss mitigation and explaining potential impacts on premiums
- Identifying and escalating complex or high-value claims
- Ensuring all work is carried out in line with FCA regulations and company procedures
- Assisting with continuous improvement of processes and client experience
The Company:
Our client is a well established, independent insurance brokerage with a strong presence across the UK. They operate across a range of specialist sectors including commercial, agricultural, care and high value private clients. They have a dedicated in house claims team that plays a key role in supporting clients through the claims process, from initial notification through to final settlement. The business offers a supportive, team focused environment with an emphasis on high levels of client service and technical expertise.
The Candidate:
- Strong communication skills, both written and verbal
- Good organisational skills with attention to detail
- Ability to manage multiple claims and prioritise workload
- Confident working both independently and as part of a team
- A professional and empathetic approach to client service
- Basic IT and numerical skills
- Previous experience in insurance or claims handling
- Understanding of FCA regulations or working within a regulated environment
- CII or relevant industry qualifications
- Experience using Acturis
- Background in customer service or administration
The Package:
- Competitive salary of £26,000 – £30,000 DOE
- Hybrid working available following probation
- Ongoing training and development, including support towards professional qualifications
- Clear opportunities for career progression
- Supportive team environment with regular social and incentive activities
- Additional employee benefits including retail and hospitality discounts
Please email your CV to Charlotte Levent, Senior Delivery Recruitment Consultant, CLevent@agriRS.co.uk.
Candidate Requirements
All applicants must hold a minimum of an NVQ Level 2, Scottish NVQ Level 2, or an equivalent qualification relevant to the role applied for. Candidates must also have the legal right to work in the UK or hold a valid visa permitting employment.
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About Agricultural Recruitment Specialists
Agricultural Recruitment Specialists is a market-leading, specialist recruitment partner connecting top talent with leading organisations across the agriculture, farming, food and fresh produce, horticulture, environmental, and rural sectors.
Why Work With Us?
With deep industry knowledge and an extensive global network, we are uniquely positioned to connect high-calibre professionals with forward-thinking organisations. Our consultative approach ensures we deliver not just candidates, but long-term value.
Get in Touch
Visit www.agriRS.com or speak to our specialist team on +44 (0)1905 345 155 to find out more.
Connecting outstanding talent with leading organisations worldwide.