Job Description Property Maintenance Administrator Overview We’re looking for a driven and talented professional to join our thriving property team in York. This is a fantastic opportunity to play a pivotal role in a fast-paced, customer-focused environment where no two days are the same. You’ll be at the heart of keeping our properties running smoothly, resolving maintenance needs efficiently, and delivering outstanding service that truly makes a difference to our customers. Benefits Salary - £25,600 plus overtime opportunity (paid at time and a half) Full time Mondays and Fridays 8.30am- 5pm Initially offered on a 12 month maternity cover contract 22 days paid holidays (increasing up to 27 days, depending upon length of service), plus bank holidays One work from home day per week after 6 months service Regular team social events and activities Comprehensive training and development opportunities. Friendly, supportive work environment Opportunity for reduced working hours during Christmas while maintaining full pay Responsibilities Ensure all properties are well-maintained and that t enants receive prompt, professional service. Be the main point of contact for tenants, contractors, and landlords, coordinating maintenance from the initial report through to completion Efficiently process and prioritise maintenance requests from tenants uploading accurate and detailed information on to the database Coordinate with contractors to schedule repairs Obtain landlord approvals for maintenance works and manage budgets Maintain detailed records of all maintenance activities Coordinate end-of-tenancy maintenance works Handle key management and appointment scheduling Qualifications Proven administrative experience in a fast-paced environment. Excellent organisational and time management abilities Strong problem-solving skills with the ability to prioritise effectively Experience in property maintenance or the letting industry would be beneficial but not essential Experience in handling complaints Customer service experience Full UK driving license would be beneficial If you are passionate about customer service or the property industry - and are looking to make a significant impact, we would love to hear from you! We do our best to make our adverts as specific as possible so that you do not waste your time applying for roles which are not a match. If you meet the criteria for the role we will be in contact with you. If you do not, we will email you to advise you of this. If we feel there may be other roles available for you, we will add your details to our database. Charterhouse Recruitment (Yorkshire) Ltd is committed to a policy of equal opportunities in relation to job applications. A copy of our Diversity Policy is available upon request. Charterhouse Recruitment (Yorkshire) Ltd is acting in the capacity of an Employment Agency for permanent appointments and an Employment Business for temporary assignments. At Charterhouse Recruitment we are committed to protecting your personal data. Please click on the link below to read our privacy notice which provides you with all you need to know about how we will use and process your data. http://www.charterhouserecruitment.co.uk/privacy-notice/ INDCH