Viessmann is a global leader in sustainable climate and energy solutions, dedicated to creating living spaces for future generations. Now proudly part of the Carrier group, Viessmann combines innovative technology with a strong commitment to environmental responsibility, driving sustainability and comfort. With a comprehensive portfolio that includes heating, cooling, ventilation, and energy systems, Viessmann serves residential, commercial and industrial markets across the world, shaping the future of energy efficiency through smart, integrated solutions.
About the role
The Inside Sales Coordinator serves as a link between our internal functions, customers, and the external team. This role is designed to drive sales growth through proactive engagement and to optimise the effectiveness of our external sales force by providing administrative and active CRM support, enhancing overall customer satisfaction and contributing directly to our sales targets.
Responsibilities
* Generating leads through sales calls to potential prospects, building relationships from the first contact and nurturing them through the sales cycle.
* Maintaining strong external relationships with customers, including installers, contractors, distributors, and wholesalers.
* Collaborating daily with the External Sales Team for lead and opportunity handover or follow-up, sharing regional knowledge, and providing general support.
* Working closely with the Marketing Team on lead generation initiatives, marketing campaigns, and opportunities from customer events.
* Coordinating with Technical Support/After-Sales for complex product inquiries, troubleshooting, and issue resolution.
* Liaising with Logistics/Operations for order tracking, delivery schedules, and stock availability.
* Communicating with Finance/Accounts regarding invoicing and credit control matters.
Qualifications
* Excellent verbal and written communication skills.
* Ability to identify and convert sales opportunities, building strong rapport, negotiating effectively, and closing deals successfully.
* High level of customer service orientation when selling premium products.
* Resilient and adaptable with strong attention to detail.
* Quick learner with understanding of technical product information related to heating and cooling systems to support cross‑ and up‑selling.
* IT literate.
* Collaborates effectively with external sales team objectives.
* Works independently, takes initiative and manages workload efficiently.
What we offer
* 25 days of holiday plus bank holidays.
* Life insurance.
* Comprehensive onboarding training.
* Small but supportive team.
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