Summary
This is an opportunity to gain hands-on experience supporting the University’s immigration processes for staff. You’ll develop practical skills in managing administrative tasks while building a strong understanding of this specialist area. Alongside this, you’ll work towards a Business Administration apprenticeship standard.
Wage
£22,037 a year
Full time starting salary £22,037 per annum rising to £27,546 after 12 months service.
Training course
Business administrator (level 3)
Hours
Monday to Friday, 9am to 5pm.
35 hours a week
Start date
Saturday 1 August 2026
Duration
1 year 6 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
* You will act as a first point of contact to provide accurate and timely information and advice to internal and external customers and stakeholders on University processes and procedures relating to immigration compliance for staff, answering queries promptly, providing guidance, documentation and resolving queries from initial contact to resolution. This will include recognising when queries need to be referred elsewhere or escalated
* To ensure that right to work checks are carried out and appropriate action taken within UKVI timeframes and guidelines
* Regularly communicate relevant information to colleagues and external contacts
* Provide administrative support for diary or event planning
* Process data (which may be financial, HR, student-related or other), monitoring accuracy, in line with immigration policy, chasing up missing information, and escalating any issues as appropriate
* Carry out finance reconciliation process for UKVI sponsorship costs and ensure monthly RBS payment card deadlines are met
* Use a variety of complex University systems and processes to research, manipulate, analyse and interpret sets of data, and produce routine reports
* Maintain working relationship with key stakeholders, fielding queries, receiving and dealing with any disputes or complaints and resolving promptly
* Offer advice and support to others on staff immigration matters
* Review processes and tasks and proactively offer suggestions for improvement and sharing best practice as appropriate
* As required, provide a professional secretarial service to relevant committees and meetings
* Treats everyone with dignity and respect in line with current equality legislation
Where you'll work
Edgbaston
Birmingham
West Midlands
B15 2TT
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
THE OPPORTUNITY PROVIDER LTD
Training course
Business administrator (level 3)
What you'll learn
Course contents
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Business Administrator Level 3.
At the workplace. A mixture of online and in person sessions.
Requirements
Essential qualifications
GCSE in:
* English (grade 9 to 4 (A* to C))
* Maths (grade 9 to 4 (A* to C))
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Team working