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Support Account Manager, Staines-upon-Thames
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Client:
ServiceNow
Location:
Staines-upon-Thames, United Kingdom
Job Category:
Customer Service
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EU work permit required:
Yes
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Job Reference:
7f0641eb4b65
Job Views:
4
Posted:
02.05.2025
Expiry Date:
16.06.2025
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Job Description:
Join ServiceNow as a Support Account Manager in Staines-upon-Thames. We are committed to making work better for everyone, fostering a culture of belonging, inclusivity, and diversity. We offer competitive salaries, supportive teams, career progression opportunities, and comprehensive benefits including mental health resources, parental leave, and learning platforms.
What you can expect from us:
We prioritize employee well-being, inclusivity, and sustainability. Our benefits include global well-being days, flexible working, parental and caregiving support, learning and development resources, mentoring programs, team activities, and community outreach.
What you will do:
As a Support Account Manager, you will deliver proactive and reactive support services, act as a key contact for support activities, and coordinate with cross-functional teams to resolve customer issues effectively. You will engage with high-profile clients, conduct regular meetings, manage SLAs, and drive continuous improvement.
* Present to management levels, including C-Level stakeholders.
* Utilize industry-leading tools to proactively identify and resolve service issues.
* Align ServiceNow solutions with customer needs to deliver business value.
* Manage customer communications and provide performance reports.
* Coordinate upgrades, patches, and security compliance.
* Monitor and report on SLA performance and implement action plans.
* Analyze trends for service improvement and act as an escalation point for critical issues.
Qualifications:
* Experience with AI integration in workflows, decision-making, or problem-solving.
* Excellent communication skills.
* Experience with technical support teams.
* Understanding of ITSM and global deployments.
* Knowledge of ITIL processes.
* Technical understanding of cloud software environments.
* Growth mindset and collaboration skills.
Nice to have:
* Experience with ServiceNow platform.
* Project management skills.
* Service delivery and account management experience.
We encourage candidates from diverse backgrounds to apply, even if they do not meet every qualification.
Additional Information:
We support flexible work arrangements and are an equal opportunity employer. We provide accommodations for applicants with disabilities and comply with export control regulations where applicable.
Join us in shaping the future of work with ServiceNow!
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