Overview
Area Network Manager – North London & Surrounding Areas (Field Based) | Contract: Full Time/Permanent | Hours: 36.25 per week between 9am and 5pm, Monday to Friday
AA Prestige is committed to delivering the highest standards of service and compliance within our network of approved garages. We are looking for a dedicated and proactive Area Network Manager to join our team and support our business and network growth plans. If you're a Service Manager, Aftersales Manager or experienced within an automotive environment we want to hear from you.
What will I be doing?
* Network Management: Proactively manage and motivate the network of AA Approved garages to ensure the highest standards for our customers, including resolving complaints and ensuring annual audits and compliance.
* External Audits: Conduct audits for external companies as required.
* Sales and Retention: Drive the growth and retention of garages within your designated area while supporting the full UK network growth.
* Business Management Support: Analyse data, produce management information (MI) and insights, and support effective growth and management of the AA owned and AA Affiliated Network Business areas.
* Quality & Compliance Inspections: Regularly inspect garages to ensure standards and compliance are met.
* Performance Management: Use data to manage garage performance and ensure compliance with KPIs and legal requirements.
* Reporting: Provide monthly performance and risk reports to senior management.
* Mystery Shops: Conduct unannounced visits to assess service quality.
* Complaint Management: Investigate and resolve complaints in line with AA Prestige guidelines.
* Promotion: Promote the AA Approved network and value-added services to new and existing garage partners.
* Collaboration: Work closely with the roadside section to drive tow-in work to AA Approved garages.
What do I need?
* Experience: Experience within the motor industry aftermarket environment.
* Knowledge: Good commercial awareness of the AA brand and AA Prestige Garage product.
* Skills: Strong communication, data analysis, and IT skills (Microsoft 365).
Location & Benefits
Location: North London & Surrounding Areas - Field Based
Benefits: We offer a range of rewards including Company Car & Fuel Card, 25 days annual leave plus bank holidays + holiday buying scheme, Worksave pension scheme with up to 7% employer contribution, Free AA breakdown membership from Day 1 plus 50% discount for family and friends, discounts on AA products, employee discount schemes, company funded life assurance, diverse learning and development opportunities, and a dedicated Employee Assistance Programme with a 24/7 remote GP service.
Additional information
We’re an equal opportunities employer and welcome applications from everyone. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong.
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