Overview
Field Collections Agent
Location: Within a 90-minute travel radius of your home (applicants must reside within Aberdeen)
Salary: From £27,965 + £4,200 per annum car allowance + uncapped monthly bonus. Earnings potential: up to £35,765 per year (inclusive of car allowance). Hours: Flexible, 40 hours per week (including peak shifts). No Warrant Work Involved
Job Type: Full-time
Pay: £27,965.00 - £35,765.00 per year
Job Ref: CCAFLD
Responsibilities
* Visit customers to resolve outstanding arrears and discuss payment options
* Handle accounts for both regulated and non-regulated clients. This will include reconnection visits
* Accept payments, set up repayment plans, and re-engage customers with client services
* Educate customers about the potential consequences of non-payment
* Use an Orbit-supplied iPad to update account outcomes in real time
Working hours
We offer a 40-hour workweek with a supportive approach to work-life balance. Your visits will be scheduled across the following operating window:
* Monday–Friday visiting times: 8am–8pm
* Prime hours: Monday to Friday Prime Hours are 4pm–8pm and Saturday Prime Hours are 9am–1pm
Benefits
* 31 days holiday (incl. bank holidays + December shutdown)
* Fuel card for business use
* Referral Bonus Scheme
* Uncapped monthly bonuses (£200–£400 typical)
* Comprehensive 5-week induction programme
* Ongoing training and professional development
* Access to Medicash and Employee Assistance Programme
Requirements
* Clear criminal record
* No CCJs, IVAs, or bankruptcies in the last 6 years
* Full driving licence (max 6 points), own car, and will require business insurance
* Tech-savvy and comfortable working independently
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