Company Description
J.STELL & SONS, LIMITED is a quality high performance cardboard tubes & cores business based out of Riverside Business Park, Royd Ings Avenue, Keighley, United Kingdom. We are dedicated to providing high-quality products and services to our customers. Our family company values sustainability, flexibility, openness and honesty.
Role Description
This is a full-time office based role with occasional customer visits, for a Customer Service & Business Development Executive located in Keighley. The individual will be responsible for handling customer inquiries, generating leads, developing new business generation, managing accounts, and facilitating communication between the company and its clients. Day-to-day tasks include monitoring customer satisfaction, identifying potential business growth areas, and ensuring clients' needs are adequately addressed.
Qualifications
* Team player with a passion for learning new processes
* Commercial acumen
* Experience
in operating in a customer service and/or supply chain function, ideally in a hi-volume/hi-complexity manufacturing environment.
* Skills in New Business Development and Lead Generation
* Strong Account Management abilities to strengthen commercial relationships
* Excellent Business and Communication skills - wide level of stakeholder interaction from MD to warehouse supervisor
* Proactive approach to identifying and pursuing business opportunities
* Ability to maintain high levels of customer satisfaction
* Experience in the paper industry is advantageous
* Comfortable with working on Excel spread sheets. The Stell Quotation Tool and Stell Transport Load Planner are both Excel Spread Sheet Applications.
* High accuracy of data input. Critical for inputting orders on SAP and booking stock onto SAP before shipping it.