Audi Front of House Manager – Sytner Group
Derby Audi – 1 Royal Scot Road, Pride Park, Derby, Derbyshire, United Kingdom, DE24 8AJ
Overview
Join as Front of House Manager at Derby Audi. This role allows you to step into a Front of House Management position and progress your career within Sytner Group.
Responsibilities
* Lead a dedicated team of Service Advisors and Showroom Hosts to ensure excellent customer service and first‑time resolution.
* Oversee service advisors, support the service department, and deliver comprehensive after‑sales services, including maximising profitability and sales of parts, labour hours, MOT, lubricants, tyres, and subcontracted services.
* Act as a key member of the Management Team, reporting to the Service Manager, focusing on outstanding customer service and maintaining an efficient, professional after‑sales front of house operation.
* Ensure a full‑time, 5‑day operation potentially including weekends to uphold high‑quality service for customers.
Qualifications & Experience
* Experience in a similar role is essential, though not necessarily within the motor industry or brand‑specific.
* Strong technical knowledge, ability to work under pressure, and excellent leadership skills to motivate the team.
* Operational excellence mindset and unwavering customer focus.
* Demonstrated management experience and customer service expertise.
Why Sytner?
Sytner Group offers an industry‑leading benefits package and is passionate about continuous improvement, building an environment where everyone feels valued and can reach their full potential.
Benefits
* Enhanced Holiday Entitlement – 33 days inc. bank holidays
* Industry‑leading maternity, paternity and adoption pay
* Career Development
* Recognition of long service every 5 years
* Discounted car schemes
* High Street discounts
* Discounted gym memberships
* Cycle to work scheme
* One day a year paid voluntary / community work
Job Details
* Seniority level: Mid‑Senior level
* Employment type: Full‑time
* Job function: Management and Manufacturing
* Industries: Retail Motor Vehicles
Diversity and Inclusion
We are committed to creating an equitable working environment. You have the right to ask for adjustments to job interviews and the recruitment process. For more information on reasonable adjustments and the recruitment process, contact recruitment.
#J-18808-Ljbffr