We are looking for a Scheme Manager to join the team of an established organisition in the Birmingham area on a temporay long term basis, offeirng part time hours. You will act as a first point of contact between the company and their residents, developing professional and courteous relationships.
Scheme Manager
Temporary
£17-19ph paid weekly via umbrella
5 hrs per week, 3 days per week (15 hours) Possibility of increasing to 20 hrs
As a Scheme Manager, your duties will be:
* To manage customer enquiries and feedback professionally and effectively, ensuring that residents queries are answered, and concerns are addressed sensitively, constructively and in a timely manner.
* To supervise the general running and operation of the scheme, including overseeing on-site contractors and ensuring work is carried out to a high standard.
* To maintain an up-to-date record of emergency or key support contacts for each resident, updating care alarm contact records
* To carry out and record internal and external block inspections, ensuring that any compliance or maintenance issues are raised and resolved efficiently and to a high standard.
* To work to achieve performance targets and identify any barriers to achieving these targets and agree remedial actions with your line manager.
* To undertake appropriate safeguarding training, understanding types of abuse or neglect.. To make timely referrals and where there is risk of significant harm, to take immediate action in accordance with Safeguarding Policy and Procedures as well as procedures of the relevant local authority safeguarding service.
* To identify and record any concerns or additional support needs to family members or external authorities where appropriate.
* To complete and update risk assessments in regard to general health and safety, personal safety and that of others as and when required. Ensure regular and appropriate use of equipment provided to support lone working.
* Undertake and other duties commensurate with this post as reasonably requested by the Leasehold & Commercial Services Team Leader.
To be succesful in this Scheme Manager role, you will need:
* Knowledge and understanding of the legislative and regulatory frameworks applicable to the social housing sector.
* Knowledge and understanding of a range of older persons’ health, housing and support risks and needs, including physical health, mental and cognitive health issues.
* Experience of working with vulnerable or older customers, some of whom may be demanding or under stress and exhibiting challenging behaviours.
* Ability to deal effectively with a range of customer enquiries and challenges in a responsible and sensitive manner.
* General understanding of key health and safety risks and how these apply in an older person’s accommodation setting – e.g. fire safety, slips, trips, and falls, safeguarding.
We would like to speak to Scheme officer's, scheme assistants, Housing officers, supported housing officers, independent living officers etc. If this is of interest, please apply directly to this advert