We're working with a major UK-wide organisation preparing for a Windows 11 upgrade and Microsoft 365 adoption programme across the UK, and we're looking for an experienced Digital Adoption & Change Lead to help embed meaningful, user-led transformation across the business.
This is not a technical deployment role, it's about educating, enabling, and engaging a diverse workforce through a significant digital shift. You'll be responsible for building an approach to ensure colleagues are confident using the full Windows 11/M365 toolset (including Teams, OneDrive, etc.), creating impactful training and engagement strategies, and driving consistent adoption with both tech savvy and non-savvy members of the organisation.
Key Responsibilities:
Lead the non-technical rollout of Windows 11 and M365 tools across UK regions
Shape and deliver digital adoption strategies to suit a wide range of user personas
Develop training plans, communications, and best practices for using Windows 11, Teams, OneDrive and more
Monitor and analyse tool usage metrics to improve engagement and refine rollout
Work closely with regional managers in Scotland and England, and with the central point of contact
Influence stakeholders and champion user adoption and behavioural change
Travel across regions as needed to support on-site adoption activities
What We're Looking For:
Proven experience in digital adoption or change management roles (especially around Microsoft 365 or Windows upgrades)
Able to engage both technically confident users and those less comfortable with change
Strong communication and stakeholder management skills
Experience delivering adoption programmes across multiple regions
Able to track adoption metrics and demonstrate user engagement impact
Comfortable with hybrid working and regular travel across UK sites
Contract Details:
Length: Until March 2026 (Inside IR35)
Location: Hybrid with UK travel (Scotland and South England regions)
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